Senior Account Manager, Retail
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AI Summary
Lead client relationships and engagements to drive retention and revenue growth through strategic account management. Manage campaign setup, performance tracking, and the delivery of actionable data insights using AI-enabled tools.
About the Role:
The Senior Account Manager, Retail leads client relationships and engagements, and ensures deliverables align with client needs to drive retention and growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.
In this role, you will develop and contribute to campaigns, build relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Own individual revenue targets and contribute to pod revenue goals
- Develop strategies to retain and grow client partnerships, positioning Fetch as a strategic, long-term partner.
- Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team.
- Build consultative relationships with mid-level or executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies.
- Drive client engagements by leading partner calls, managing touchpoints, and capturing follow-ups so clients feel consistently supported.
- Develop and maintain partner deliverables such as campaign performance, one-off requests, and analytics requests.
- Own campaign-level decisions within pod strategy, escalating broader risks to your sales counterpart or manager.
- Independently manage the onboarding of new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start. Utilize AI-enabled platforms to ensure precision and efficiency.
- Directly manage inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors.
- Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks.
- Collaborate closely with your sales counterpart to drive upsells and expand Fetch’s share of partner budgets using data and trend analysis.
- Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making.
- Work with limited oversight to ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities
- Translate data and performance trends into clear, actionable recommendations for clients.
- Independently prepare and deliver client presentations and reviews, including QBRs, using AI to translate complex data into clear insights with visual narratives that drive strategic action.
- Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant.
- Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency.
Minimum Requirements:
- 5+ years of experience in account management, partnerships, sales support, or a related field
- Direct industry experience in digital media, advertising, or consumer data
- Experience supporting renewals, upsells, and client growth conversations
- Strong organizational and execution skills with the ability to manage multiple priorities
- Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes.
- Strong communication and collaboration skills
- Comfort working in dynamic or evolving environments
- Bachelor’s degree or equivalent combination of education and experience
Preferred Requirements:
- Direct client vertical experience
- Familiarity with CRM tools (ex. Salesforce)
- Experience collaborating with implementation, analytics, or other cross-functional teams
- Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier)
Compensation:
- At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $95,000 -$113,150. The on-target earnings range for this position is $114,000 - $135,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
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