Scientific Support Specialist

Bring more to life. 

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?  

 At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.   

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. 

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.  

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. 

Learn about the Danaher Business System which makes everything possible. 

At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

The Scientific Support Specialist, Cell Therapy provides end-to-end scientific support to customers using Cytiva cell therapy solutions. The role independently manages standard customer inquiries and complaints, applies cell therapy workflow knowledge to troubleshoot issues, coordinates cross-functional support, and ensures a clear and satisfactory customer resolution.

This role formally reports to the Global Scientific Support and Application Director and receives day-to-day operational direction and support from the Lead Scientific Support Specialist. The role may be fully remote within the United States or hybrid for employees located in the Boston area.

What you will do

·       Independently own complex, ambiguous, escalated, and high-impact customer cases and complaints from intake through closure. Lead scientific and technical troubleshooting as well as cross-functional investigations, integrating customer workflow context, product knowledge, known-issue information, and subject-matter-expert input.

·       Provide mentoring, case consultation, and onboarding support to Scientific Support Specialists; help build team consistency and technical capability. Develop and maintain knowledge articles, technical content, investigation tools, and customer-facing support resources.

·       Lead assigned process-improvement projects and workstreams related to case quality, complaint coordination, data quality, reporting, digital support tools, or customer experience. Develop and deliver technical training for internal stakeholders, including Field and Commercial teams, when appropriate.

·       Identify recurring issues, voice-of-customer insights, and product-quality or lifecycle feedback; translate observations into clear cross-functional recommendations.

·       Represent Scientific Support in cross-functional initiatives and investigations involving Product Management, R&D, Quality, Regulatory, Service, Manufacturing, Commercial, and Digital/IT. Maintain an active customer-case workload while balancing mentoring, content ownership, and project leadership responsibilities.

Who you are

·       Bachelor's degree in a relevant life-science or engineering discipline plus at least 6 years of relevant experience. An advanced degree may reduce the experience requirement based on directly applicable expertise.

·       Demonstrated customer-facing technical support experience and success resolving complex scientific or bioprocessing issues. Experience with complaint handling or quality systems, training development, and project or workstream leadership.

·       Experience using Cytiva products or comparable bioprocessing technologies; direct Cytiva cell therapy experience is strongly preferred.

·       Ability to mentor others, lead investigations without formal authority, and influence cross-functional outcomes through scientific credibility and clear communication.

·       Ability to travel approximately 10%, primarily to Cytiva sites and internal meetings.

It would be a plus if you also possess

·       Direct experience with cell therapy modalities and GMP or regulated manufacturing.

·       Experience developing knowledge-management content, standard work, trend reports, or digital-support improvements.

·       Working knowledge of multiple cell therapy workflow areas and relevant hardware, software, automation, consumables, and process interfaces.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. 

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

The salary range OR the hourly range for this role is $90,000-$120,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

 This job is also eligible for bonus/incentive pay.

 We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

 Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.