Scheduling Coordinator

The Scheduling Coordinator assists in participant care responsibilities by performing receptionist duties, escorting participants to exam rooms and scheduling and coordinating various appointments between the participant and providers. The Scheduling Coordinator also performs a variety of clerical duties and provides administrative support to all clinic functions. 

Participant Scheduling and Support – 75%

• Schedules appointments with internal providers and with external network specialists’ offices for consultations and procedures as ordered by PACE primary care physicians.
• Assists in prioritizing the scheduling of participants by consulting with medical staff, on a daily basis, to manage the participant flow.
• Works as a liaison to these specialists’ offices for coordinating care and relaying information to PACE operations leadership team as appropriate.
• Coordinates with the transportation department to schedule outside and special in-house appointments for participants.
• Ensures that appointment information is relayed to the appropriate departments and caregivers as necessary in addition to notifying participants and their families of appointments and transportation arrangements.
• Coordinates escorts with the ADHC staff.
• Takes information from participants to start the triage process for those seeking care without a scheduled appointment

Clinic and Support – 25%

• Greets and checks in participants for clinic appointments, performs any necessary documentation in medical records, and performs computer entries to update participant information.
• Answers clinic telephone calls and directs calls and messages to appropriate parties or voice mail as requested.
• Performs data entry of participant information, diagnostic orders, test results and data PACE information per established procedures.
• Maintains inventory of clinic supplies and puts needed supplies on re-order list. Ensures that necessary supplies are always available.
• Performs any necessary filing or clerical duties necessary to complete charting requirements.
• Completes weekly audits as assigned.
• Confirms that lab results are received and contact the lab company as needed for additional information.
• Requests consultation notes and diagnostic tests by fax as needed.

REQUIRED

• 1+ yr administrative or clerical experience that includes filing, record keeping, data entry and providing customer service
• 1+ yr scheduling experience
• Medical Terminology
• EMR

PREFERRED

• Using Epic EMR
• Current state issued Certified Nursing Assistant (CNA) license and/or Medical Assistant certificate 
• Clinic health care experience in a geriatrics setting 
• Experience as a Nursing Assistant in home care, long-term care, daycare or group home 

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity.  InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information, please visit the Clearinghouse Education and Awareness website:  https://info.flclearinghouse.com

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Fraud Disclaimer

InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates.

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com. 

At no point in our hiring process will InnovAge:

• Request payment from candidates for equipment, background checks, onboarding, training, or any other employment‑related purpose
• Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate.

Your trust matters to us, and we appreciate your interest in joining InnovAge.