SAP CX Functional Consultant
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AI Summary
CTG is seeking an experienced SAP CX Functional Consultant to join our client's implementation team. This position is ideal for a consultant with hands-on experience configuring SAP Customer Experience solutions and partnering with business stakeholders to deliver scalable, customer-centric solutions.
You'll play a key role in analyzing business requirements, configuring SAP CX applications, supporting integrations, and ensuring successful project delivery across multiple functional areas.
Location: Remote
Duration: 5 months
Duties:
- Analyze business requirements and translate them into scalable SAP Customer Experience (CX) solutions.
- Design, configure, and implement SAP CX applications to meet client business objectives.
- Configure and support SAP Commerce Cloud, Marketing Cloud, Sales Cloud, and Customer Data Cloud solutions.
- Collaborate with business stakeholders, project managers, technical teams, and other consultants throughout the project lifecycle.
- Develop and maintain functional specifications, configuration documentation, test scripts, and implementation guides.
- Conduct unit testing, system integration testing, and user acceptance testing (UAT) to validate solution quality.
- Identify business process gaps and recommend SAP CX best practices and process improvements.
- Provide end-user training, knowledge transfer, and post-implementation support.
- Support integrations between SAP CX and SAP ERP, SAP CRM, SAP BW, and other enterprise applications.
- Stay current with SAP CX product enhancements, releases, and industry best practices.
Skills:
- Strong functional expertise in SAP Customer Experience (CX) solutions.
- Hands-on configuration experience with one or more of the following:
- SAP Commerce Cloud
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Customer Data Cloud
- Knowledge of CRM, digital commerce, marketing automation, and customer engagement processes.
- Experience integrating SAP CX with SAP ERP, SAP CRM, SAP BW, and other enterprise systems.
- Strong business process analysis and requirements gathering skills.
- Experience creating functional specifications, configuration documentation, and testing artifacts.
- Excellent troubleshooting, analytical, and problem-solving abilities.
- Ability to collaborate effectively with cross-functional business and technical teams.
Experience:
- 5+ years of SAP functional consulting experience, including SAP CX implementations.
- Proven experience delivering end-to-end SAP CX implementation and configuration projects.
- Experience leading requirements gathering sessions and translating business needs into functional solutions.
- Hands-on experience with configuration, testing, deployment, user training, and production support.
- Experience supporting enterprise integration initiatives involving SAP CX and other SAP platforms.
- Consulting experience working directly with clients in fast-paced project environments preferred.
Education:
- Bachelor's degree in Information Technology, Computer Science, Business, Management Information Systems, or a related field.
- SAP CX certifications are preferred.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $70.00 to $80.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About CTG
CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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