Sample Manager

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Sample Manager position is responsible for sample management, workflow optimization, and market analysis.The role is critical in maintaining sample quality for our research panels. It includes a mix of data analysis, reporting, strategic planning, and cross functional collaboration. This position is key for executing priorities and sample functions in a market research context.

Job Responsibilities: 

• Analyzing operating measures and information, and shares analysis with stakeholders 
• Provides information and meets regularly with management to assist in development of operating plans. 
• Analyzes priorities. Assigns all sample to meet market demographic needs. Responsible for all aspects of spec and sample assignment 
• Manages sample turnover and lifecycle
• Monitors Basic Rate, Demographic Representation, Installed Count, In Tabs, SPI, and works to improve. Continually looking to improve sample quality.
• Communicates needs to Panel Teams.
• Works cross functionally with Product, Engineering and Data Science Teams
• Analyze market level performance of KPIs by reviewing technical and compliance faults and open work items 
• Partner with stakeholders to ensure the right work goes to the right people
• Manage data bases, evaluate data, extract panelist level data and prioritize work in call queue based on staffing capacity and best time to contact
• Evaluate status conditions and modification to sample to ensure quality
• Review reports regarding equipment and escalate as necessary
• Partner with Technology partners and develop system enhancements to automation of the call queue as well as improve performance and productivity
• Perform UAT and smoke testing as needed

Qualifications

• Able to connect to High Speed Internet in your primary residence with minimum speeds of 80mb down / 10 upload
• Bachelor's Degree or equivalent experience
• 2-3 years of successful leadership experience 
• Knowledge of panel methodology and media industry.
• Have strong understanding of sample management practices
• Proven track record of high achievement results is required.
• Strong leadership and interpersonal skills
• Outstanding oral and written communication skills
• Ability to analyze & manage data along within a rapidly changing environment
• Proven record of being able to lead within a matrix organization

Additional Information

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Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.

At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.