Salesforce Field Service (SFS) Consultant / Developer

This is a remote position.

• Employment Type: Contract
  
• Work Mode: Remote
  
• Location: Offshore
  
• Total Experience Required: 4 to 7 years
  
• Relevant Experience Required: 3+ years implementing and customizing Salesforce Field Service (formerly FSL)
  
• Mandatory Certification: Salesforce Certified Field Service Consultant
  

• Configure and customize core SFS elements, including Service Resource profiles, Skills, Operating Hours, Service Territories, and Work Order hierarchies.
  
• Optimize the Dispatcher Console by setting up advanced Scheduling Policies, Routing Rules, Service Objectives, and Work Rules.
  
• Build and deploy custom configurations for the Salesforce Field Service Mobile App, including offline layouts, quick actions, and automated flows.
  
• Develop programmatic solutions using Apex triggers, batch classes, and Lightning Web Components (LWC) to handle complex, bespoke scheduling logic.
  
• Manage inventory tracking modules, configuring product requests, transfers, stock locations, and return orders.
  
• Collaborate with operations and dispatch teams to reduce travel time, improve first-time fix rates, and automate preventive maintenance schedules.
  
• Support end-to-end testing, including mobile offline simulation, optimization run validation, and production deployment.
  

Requirements

• 4 to 7 years of core Salesforce development and configuration experience, with 3+ dedicated years delivering Salesforce Field Service solutions.
  
• Strong proficiency in SFS scheduling optimization engine configurations alongside standard declarative features (Flows) and Apex scripting.
  
• Deep understanding of field operations, asset management, preventative maintenance lifecycles, and mobile sync behaviors.
  
• Mandatory certification: Salesforce Certified Field Service Consultant.
  

• Salesforce Platform Developer I (PD1) or Salesforce Certified Platform App Builder certification.
  
• Prior consulting experience managing global field operations with complex shifts, multi-level resource skills, and high volume dispatch volumes.