Salesforce Certified Agentforce / AI Specialist

This is a remote position.

• Employment Type: Contract
  
• Work Mode: Remote
  
• Location: Offshore
  
• Total Experience Required: 4 to 8 years
  
• Relevant Experience Required: 2+ years of dedicated experience implementing Salesforce generative AI, Prompt Builder, and autonomous agents
  
• Mandatory Certification: Salesforce Certified Agentforce Specialist (formerly AI Specialist)
  

• Design and configure autonomous AI agents using Agentforce to automate reasoning-based customer and employee workflows across multiple execution channels.
  
• Build, test, and manage custom prompt templates inside Prompt Builder using natural language, grounding them dynamically with real-time CRM and Data Cloud records.
  
• Implement the Einstein Trust Layer configuration to enforce strict data privacy, masking of sensitive PII data, toxicity filtering, and audit trail logging.
  
• Define agent behavior, topics, and actions using a combination of Salesforce Flows, Apex classes, and pre-built standard platform actions.
  
• Leverage Data Cloud for Agentforce to improve LLM generation accuracy, managing semantic indexing, chunking strategies, and vector/hybrid search types.
  
• Validate AI performance and reasoning in the Testing Center, managing the deployment lifecycle from isolated sandboxes to live production environments.
  
• Set up Multi-Agent Interoperability using the Model Context Protocol (MCP) to manage cross-agent communication and secure system-to-system interactions.
  

Requirements

• 4 to 8 years of overall Salesforce platform experience, with 2+ dedicated years actively designing, building, and deploying Salesforce Einstein AI and generative tooling.
  
• Strong proficiency in Prompt Builder, Agentforce configuration, Salesforce Flows, and Apex programmatic extensions.
  
• Deep understanding of LLM principles, grounding techniques, retrieval-augmented generation (RAG), and data governance architectures.
  
• Mandatory certification: Salesforce Certified Agentforce Specialist (or active Salesforce AI Specialist certification).
  

• Salesforce Certified Data Cloud Consultant or Platform Developer I (PD1) certification.
  
• Prior experience integrating third-party LLMs or enterprise predictive models using Salesforce Model Builder.