Sales Support Specialist (Telecommunication)

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

The Specialized Support - ACC/AT&T is responsible for providing comprehensive presales support for ACC and AT&T opportunities. This entry-level position requires exceptional attention to detail and the ability to navigate complex provider systems, terminology, and processes. The role serves as a critical bridge between AppDirect Advisors, providers, and internal teams while mastering the intricate language, acronyms, and multiple systems that define the ACC/AT&T environment. Success in this position requires adaptability to apply learned information to similar but varied situations across diverse customer scenarios.

What you’ll do and how you’ll have an impact

• Provide presales support for new and existing ACC/AT&T opportunities including detailed serviceability research and quoting
• Generate accurate contracts and documentation while navigating complex ACC/AT&T terminology and requirements
• Submit and track orders through multiple ACC/AT&T provider systems with meticulous attention to detail
• Process and resolve billing tickets requiring careful analysis and provider-specific knowledge
• Interface directly with AppDirect Advisors to support their customer success initiatives with ACC/AT&T services
• Learn and master complex ACC/AT&T acronyms, terminology, and system-specific processes
• Apply acquired knowledge to solve similar but not identical situations across varied customer scenarios
• Collaborate with multiple internal teams including Order Processing, Project Coordination, and Billing
• Maintain detailed and accurate records in AppDirect CRM systems ensuring data integrity
• Respond promptly to follow-up questions and inquiries
• Escalate issues appropriately while maintaining positive relationships with all stakeholders
• Continuously develop expertise in ACC/AT&T product portfolio and evolving system requirements

What you’ll bring to our community

• Bachelor's degree preferred
• Exceptional attention to detail with ability to manage complex, multi-step processes accurately
• Strong analytical skills with ability to learn and apply complex terminology and acronyms
• Telecommunications or technology industry experience
• Ability to adapt learned concepts to new but similar situations requiring critical thinking
• Strong proficiency in Google Workspace applications (Docs, Sheets, Gmail, Drive)
• Proficient skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with CRM systems preferred; ability to learn multiple complex systems quickly
• Outstanding written and verbal English communication skills with precision in technical details
• Strong organizational skills with ability to juggle multiple systems and processes simultaneously
• Customer service orientation with problem-solving mindset and patience for complex issues

About AppDirect

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: 

https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

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