Sales Support Executive

Description

About Ergotron:

Ergotron, Inc. is a global leader in designing innovative solutions that connect people and technology to enhance human performance, health, and happiness. For more than 40 years, Ergotron has set the standard for professional-grade products and customer-focused service — earning more than 200 patents and building a growing portfolio of clinical workflow, point-of-care, software, and services solutions that help healthcare organizations create environments where care teams thrive and patients are better served.

Powered by the Technology of Movement™, Ergotron's solutions promote wellness, productivity, and efficiency across some of the world's most demanding care environments. Headquartered in St. Paul, Minnesota, Ergotron operates globally with a strong presence across North America, EMEA, and Asia Pacific. For more information, visit www.ergotron.com.

Position Summary:

The Sales Support Executive plays a key supporting role in driving revenue growth and ensuring seamless sales operations. This position is responsible for maintaining accurate CRM data, managing product seed and special pricing programs, tracking purchase order fulfillment, developing new business opportunities through proactive lead generation, and delivering outstanding support to customers and internal partners.

Position Responsibilities:

Salesforce.com SDO Management

• Maintain and update Sales Development Opportunity (SDO) records in Salesforce.com, ensuring data accuracy and timely progression through the pipeline
• Collaborate with field sales and management to reflect current opportunity status, forecast data, and activity notes

Product Seed Request Handling

• Process and coordinate product seed requests from internal teams and channel partners
• Verify eligibility and obtain necessary approvals
• Track fulfillment status and communicate outcomes to requestors in a timely manner

Special Pricing Request (SPR) Processing

• Review, submit, and manage special pricing requests on behalf of the sales team
• Work cross-functionally with pricing, finance, and channel teams to ensure accuracy and proper documentation

Purchase Order Tracking

• Track open purchase orders from submission through delivery
• Proactively identify and resolve fulfillment delays
• Communicate order status updates to relevant stakeholders

Lead Generation

• Identify and qualify new business opportunities through outbound prospecting, inbound inquiry follow-up, and database research
• Pass qualified leads to field sales representatives with appropriate context and notes
• Maintain accurate lead and contact records in Salesforce.com

Customer-Facing Responsibilities

• Serve as a responsive point of contact for inbound customer inquiries, providing timely resolution or routing to the appropriate team
• Support existing account relationships by identifying upsell and cross-sell opportunities aligned with customer needs
• Monitor contract timelines and proactively engage customers ahead of renewal windows
• Escalate at-risk accounts to the appropriate sales or customer success owner

Collaboration & Communication

• Partner with the marketing team to follow up on campaign-generated leads and ensure timely outreach
• Coordinate with customer success, logistics, and finance teams to resolve order issues and support smooth customer experiences
• Act as a sales overlay and day-to-day support resource for field and outside sales representatives

Position Requirements (Knowledge and Experience):

• Associates of Arts (AA) or higher in Business Administration, Marketing or related field preferred
• 1–3 years of experience in Customer Experience, Sales operations, or a related role required
• Proficiency with Salesforce.com or a comparable CRM platform
• Strong attention to detail and organizational skills
• Ability to manage multiple concurrent tasks in a fast-paced environment
• Excellent written and verbal communication skills
• Experience with order management or pricing processes is a plus
• Familiarity with channel sales or distribution models preferred
• Ability to meet the physical requirements of the role

Benefits:

• Ergotron provides a fast-paced, innovative and flexible work environment with a comprehensive and competitive pay and benefits package. (Use below bullets for United States, delete for Global positions)
• Our total rewards package includes, but not limited to; competitive wages consisting of base pay, bonus and/or incentive pay based on position, medical, dental, vision, life, disability, tuition reimbursement, 401k with match, and an Employee Assistance Program (EAP). 
• We work hard and we recharge. With competitive Paid Time Off (PTO) programs which includes vacation and sick and safe time and eleven paid holidays our employees have ample time throughout the year to spend with family and friends, traveling or relaxing.
• We are proud to support our employees and their growing families by offering ten weeks of paid maternity leave, four weeks of paid paternity leave, and three days of paid grandparents leave.
• Both our newest and our most tenured employees are formally recognized. Our career milestones program ensures that our new team members feel welcome and rewards employees at five years, ten years, fifteen years and beyond.

Core Values:

• Customer-Centric Innovation
• Built to Last
• Always Improving
• Integrity