Sales Support & Culture Champion
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USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. If you are a California resident, you acknowledge that by applying for a job with us, this California Job Applicant Privacy Notice will apply to our collection, use, and disclosure of your personal information. To connect with us, visit www.usatodayco.com
Sales Support & Culture Champion
About the Role
We’re looking for a highly organized, proactive, and energetic individual to join our SMB Sales team as our Sales Support & Culture Champion. This newly created role is designed to provide critical day-to-day support to our remote sales organization, helping drive operational efficiency, solve problems quickly, and keep our sales team focused on selling.
While the primary focus of this role is supporting sales operations, this person will also play an important part in strengthening team culture—helping create an engaging, connected, and motivating environment for our remote workforce through recognition, team-building, and morale-boosting initiatives.
This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys being the “go-to” support person, and brings both organization and positive energy to everything they do.
Key Responsibilities
Sales Operations Support (70%)
- Provide day-to-day operational support to SMB sales representatives, helping remove obstacles so they can stay focused on driving revenue.
- Serve as a key point of contact for internal sales support requests, responding quickly and ensuring timely follow-through.
- Manage billing inquiries and resolve issues accurately and efficiently.
- Support client-related needs and assist with internal process navigation.
- Maintain accurate documentation and records while ensuring adherence to established Standard Operating Procedures (SOPs).
- Identify opportunities to improve workflows and operational efficiency across the sales team.
- Prioritize multiple tasks independently while collaborating cross-functionally to ensure smooth execution.
Team Engagement & Culture (30%)
- Support and execute team engagement initiatives such as contests, recognition programs, incentives, and virtual team events.
- Help create fun, high-energy moments that strengthen connection and morale across a remote sales team.
- Partner with leadership to celebrate wins and recognize employee achievements.
- Serve as a culture ambassador, helping foster a positive, inclusive, and motivating team environment.
- Gather feedback and participation insights to continuously improve engagement efforts.
Qualifications
- Strong organizational and time-management skills with exceptional attention to detail.
- Experience supporting sales teams, operations, customer service, or administrative functions preferred.
- Excellent communication skills with the ability to collaborate across teams and confidently engage in virtual settings.
- Proven ability to multitask and prioritize effectively in a fast-paced environment.
- Self-starter mindset with strong problem-solving skills and follow-through.
- Positive, energetic personality with a passion for helping others and building team connection.
- Comfortable balancing structured operational work with creative engagement initiatives.
Why You’ll Love It Here
This is a unique opportunity to help shape a brand-new role with meaningful impact. You’ll play a critical part in supporting the success of our sales team while also helping create the kind of culture people want to be part of—one that is connected, energized, and built to win.
Position Details
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Compensation: $50,000 base salary
Location: Fully remote (equipment provided)
Benefits: Competitive benefits package including comprehensive health coverage, generous paid time off, and additional perks designed to support your well-being and work-life balance
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