Sales Support Associate

Overview

This person is responsible for supporting our regional sales teams and providing superior customer support. The #1 goal is to become an expert in our sales process and systems to support the outside sales team; increase their selling time with efficiency and to allow us to better and more quickly service TierPoint’s clients. This position provides an opportunity to learn to sell leading-edge solutions for the leading Hybrid Cloud provider in the industry.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.
• Become an expert in our quoting and contracts systems to support the sales team.
• Support many tasks across multiple salespeople in various geographic regions.
• Responsible for order entry and ensuring accuracy.
• Responsible for customer support including billing questions, service audits, renewals, and small upgrades.
• Responsible for assisting sales with client proposals and presentations.
• Staying current on new technology, our offerings, and opportunities to expand accounts.
• Other duties as assigned.

Qualifications

• Minimum of 1-year sales support or related function
• Ability to quickly learn the TierPoint sales process and systems
• Ability to effectively learn technical products, services and solutions and readily apply new knowledge
• Ability to maintain and expand existing account relationships.
• Experience with Netsuite CRM and/or Callidus CPQ
• Experience working at a technology company
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

• Prior experience particularly in the data center industry
• Bachelor’s Degree preferred

Pay TransparencyTierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.Pay Range $60,000.00 - $97,778.29

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