Sales Ops: Renewals & Cross-Sell Associate

About Enartia (part of team.blue)

Enartia comprises Papaki and Top.Host, recognized leaders in the .GR domain registration and web hosting services in Greece. We operate in a fully remote setup, offering you the freedom to work from home. Our vision is to make online business simpler by empowering companies, mainly SMEs, SoHos and freelancers with WOW online solutions. We utilize the power of the Internet to make daily life easier and more productive for everyone through innovative, reliable, and friendly services. We provide top-quality services to our customers, and at the same time, aim to create innovation and change.

Job Overview

The Sales Ops: Renewals & Cross-Sell Associate drives customer retention and revenue growth by managing renewals, supporting cross-sell activities, and providing sales operations support. This role combines customer-facing sales execution with back-office functions, including contract processing, proposal preparation, and CRM management. The ideal candidate is detail-oriented, customer-focused, and able to collaborate effectively across departments in a remote work environment.

Responsibilities:

• Manage renewal pipeline across all customer segments through multi-channel outreach.

• Prepare and send customized proposals and quotations following established templates and pricing guidelines.

• Respond to inbound sales and drive cross sell initiatives via ticketing, phone, chat, and email.

• Process contracts and sales transactions, ensuring accuracy and compliance.

• Support Account Managers/BDMs with administrative workflows (purchase orders, invoices, service provisioning coordination).

• Assist with RFP/tender preparation and public sector procurement processes.

• Maintain accurate CRM records and account documentation

• Prepare reports on renewal pipeline and sales activities.

• Collaborate with internal teams (Legal, Finance, Marketing, Support, Technical) to ensure seamless client experience.

• Suggest process improvements and help maintain templates and internal knowledge base.

• Among other duties, periodically shall act outside main responsibilities in order to help the company’s main target as well as develop within it.

Skills & Qualification:

• 2+ years of experience in a similar role.

• Professional customer service skills across phone, email, chat, and ticketing.

• Excellent written and verbal communication in Greek and English.

• Strong organizational skills and attention to detail.

• Proficiency in CRM systems (HubSpot or similar) and MS Office.

• Experience with contracts, purchase orders, and documentation.

• Self-motivated, reliable, and adaptable.

• IT background or technical aptitude is a plus.

Special working Conditions:
For this role, working hours are fully remote.

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

ESG

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.

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