Sales Operator

About Forward

At Forward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.

We’re looking for someone who feels comfortable talking a lot on the phone and knows how to steer a conversation to a result. You’ll work with our existing player base: no cold sales, just calls to people who already know us.

What you’ll do:

• Make outbound calls to a ready-made customer base (reactivation, bringing back inactive players, supporting new ones)

• Inform players about current bonuses, promotions and tournaments

• Work with scripts and handle objections

• Log the outcome of every call in the CRM

• Hit your personal targets for calls and conversion

What matters to us:

• 1+ year of experience in a call center or sales

• Fluent Russian, with good spoken communication and clear diction

• No fear of the phone

• Discipline and drive for results: you’re comfortable working with targets and metrics

• Your own laptop with at least 16 GB of RAM, a stable internet connection and a headset

• A plus: experience in gambling, betting or another digital industry

What we offer:

• 5/2 schedule with floating days off (9:00-18:00 Warsaw time)

• 1-month probation period

• Base salary of 700 USD + KPI bonus: 150 USD during probation, 300 USD afterwards

• 18 working days of paid vacation per year

• 10 working days of paid sick leave

• Product training and team support from day one

If you enjoy working with your voice and seeing your results in numbers, apply and let’s get to know each other.