The Systems Engineer supports the sales organization by managing technical aspects of pre-sales, sales calls, and post-sales activities. This includes qualifying leads, educating customers on product functionality, and resolving technical issues in collaboration with engineering teams.
We are looking for a Systems Engineer to work closely with a Named Account Manager in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.
Responsibilities:
Pre-sales - assist in qualifying sales leads from a technical standpoint.
Sales calls - be the main technical resource on sales calls and answer or educate the customer and partner onissues ranging from features, specifications and functionality to integration.
Conversant with networking applications and solutions.
Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.
Provide assistance to identified customers with post-sales training.
Required Skills:
5 – 8 years experience in technical/pre-sales support as a sales or systems engineer
5 - 7 years experience in LAN/WAN/Internet services administration
Proven understanding of DNS and NFS, SMTP, HTTP, TCP/IP
Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
Experience with encryption and authentication technologies required
Exceptional presentation skills
Education:
Bachelors Degree or equivalent experience. Graduate Degree favorable
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