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AI Summary
Sales Consultant - The Travel Corporation
Location: Sydney CBD (Hybrid) or Remote (must be located in Australia or New Zealand)
Work type: Full-time, 5 days per week - your roster will always include Saturday and Sunday, with the remaining three shifts falling on weekdays; shifts can be between 7 am and 10 pm. Please note we are open to part-time as long as the weekend shifts are covered.
We’re looking for a dynamic Sales Consultant to join our high-performing Contact Centre team at The Travel Corporation (TTC). If you thrive in a fast-paced, target-driven environment and love turning curiosity into bookings, this is your chance to help guests plan unforgettable travel experiences with our iconic brands such as; Contiki, Trafalgar, Insight Vacations, Luxury Gold, and CostSaver
What You’ll Do
- Be the first point of contact for prospective guests via phone, email and chat guiding them through their holiday planning journey.
- Convert warm leads into bookings using a consultative, strategic approach.
- Own your sales pipeline in Salesforce; track follow-ups, log activity, and drive conversions.
- Drive revenue across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs.
- Consistently achieve KPIs for sales, retention, call quality, and guest satisfaction.
- Contribute to a positive, collaborative team culture by sharing wins and best practices.
- Stay current on our travel products, brand promotions, and global travel trends.
- Work flexibly, including evenings and weekends
What You’ll Bring
- A natural drive to close sales and exceed targets.
- Resilience, energy, and a positive mindset in a high-performance, customer-first environment.
- A strong service orientation with excellent communication and discovery skills.
- Confidence working with CRM systems.
- Flexibility to work outside standard business hours, including evenings and weekends.
- Bonus: Experience in travel, contact centres, or consultative sales environments.
- This role requires availability during our peak sales windows including evenings (after 5 PM) and weekends to best support demand and maximise your sales potential.
What Success Looks Like
- Conversion: You consistently turn leads into confirmed bookings.
- Revenue Growth: You maximise every opportunity through upselling and cross-selling.
- Customer Satisfaction: You deliver standout service that leads to repeat business and referrals.
- Lead Management: You follow up promptly, no lead goes unattended.
- Team Collaboration: You support your teammates and contribute to a winning sales culture.
Why Join TTC?
- Be part of a global travel company with more than 100 years of experience
- Generous travel discounts
- Access professional development support and wellbeing resources
- Take two paid volunteer days each year to support causes you care about
- Use your $2,000 annual personal development fund for training, coaching, or courses
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