The Contact Center Service Agent will deliver high-quality support while identifying opportunities to enhance the guest experience through product upselling. Responsibilities include managing guest interactions via CRM tools and resolving inquiries to ensure high satisfaction.
The agent will provide high-quality support to guests while identifying opportunities for upselling additional products. They are responsible for managing CRM data, resolving guest inquiries, and building long-term loyalty through personalized service.
The Contact Centre Service Agent will convert qualified leads into bookings by engaging with guests through phone, email, and chat using a consultative sales approach. They are responsible for managing their sales pipeline in Salesforce and driving revenue across B2C and B2B channels while maintaining high service standards.
Convert qualified leads into bookings by engaging with guests through phone, email, and chat using a consultative sales approach. Manage your sales pipeline in Salesforce while driving revenue across B2C and B2B channels.
Convert qualified leads into bookings by engaging with guests through phone, email, and chat using a consultative sales approach. Manage your sales pipeline in Salesforce while driving revenue across B2C and B2B channels.
The Contact Centre Service Agent will provide high-quality support to guests while identifying opportunities for upselling additional products. They are responsible for managing guest interactions in the CRM, resolving inquiries, and building long-term relationships with partners and repeat guests.
The Customer Retention Specialist will resolve impacted bookings and lead de-escalation during high-pressure customer situations. They will also promote cross-brand opportunities and provide tailored rebooking solutions to enhance customer loyalty.
