Sales / Appointment Setter (Inbound Lead Qualification & Sales Coordination)

This is a fully remote opportunity for the role of Sales / Appointment Setter (Inbound Lead Qualification & Sales Coordination).
Applications that include an introduction video will be prioritized.
Due to the fully remote nature of this position, candidates should be comfortable communicating through video calls.

ROLE TITLE

Sales / Appointment Setter (Inbound Lead Qualification & Sales Coordination)

ROLE SUMMARY

You serve as the first point of contact between potential customers and the sales team. Your responsibility is not simply answering inquiries—it is ensuring every inbound lead is qualified correctly, responded to promptly, and moved efficiently through the sales pipeline.

Every interaction should move a prospect one step closer to becoming a customer.

On a daily basis, you will encounter:

• high volumes of inbound inquiries
• leads with varying levels of buying intent
• incomplete customer information
• scheduling conflicts
• follow-up opportunities that require persistence
• multiple communication channels requiring quick response

Your role is to prioritize qualified opportunities, maintain accurate lead records, and ensure no sales opportunity is lost due to poor follow-up or delayed communication.

This position requires initiative. Waiting for reminders before responding to leads or following up on prospects creates missed revenue opportunities.

Filtering Signal: This role is not suitable for individuals who require constant supervision, avoid voice conversations, or struggle with sales follow-up and customer engagement.

CORE RESPONSIBILITIES (REAL-WORLD EXECUTION)

1. Inbound Lead Management (Speed & Response)

• Respond promptly to inbound inquiries received through landing pages, social media, email, and other marketing channels
• Gather missing information to properly qualify each prospect
• Ensure every lead receives timely communication
• Identify high-intent opportunities and prioritize accordingly

2. Lead Qualification (Sales Pipeline Management)

• Qualify leads based on budget, business profile, urgency, and buying intent
• Categorize leads into Tier 1, Tier 2, or Tier 3 according to established qualification criteria
• Route qualified opportunities to the appropriate sales representative
• Escalate hot prospects requiring immediate sales engagement

3. Appointment Setting (Sales Coordination)

• Schedule discovery calls and sales meetings with qualified prospects
• Coordinate calendars to maximize appointment availability
• Confirm appointments and send reminders when necessary
• Follow up with prospects who miss scheduled meetings

4. CRM & Lead Tracking (Pipeline Accuracy)

• Maintain accurate lead records and sales pipeline stages
• Update prospect information after every interaction
• Ensure notes, tags, and follow-up dates remain current
• Assist with future migration from spreadsheets into CRM platforms when required

5. Follow-up & Pipeline Ownership (No Lead Left Behind)

• Execute timely follow-up activities with warm and inactive prospects
• Re-engage leads that have stalled in the sales process
• Monitor outstanding actions until appropriate resolution
• Ensure opportunities are never lost because of delayed communication

6. Social Media Lead Support (Engagement & Conversion)

• Publish approved marketing content across social media platforms
• Monitor inbound messages and engagement
• Respond appropriately to inquiries or endorse qualified prospects to the sales process
• Track social-generated leads for reporting purposes

7. Reporting & Sales Administration (Visibility)

• Maintain accurate lead trackers and activity reports
• Report appointment numbers, lead sources, and qualification outcomes
• Identify recurring issues affecting lead conversion
• Maintain organized documentation supporting sales activities

REQUIREMENTS (Non-Negotiable)

• Previous experience in Sales, Appointment Setting, Inside Sales, or Lead Qualification
• Fluent verbal and written communication in both English and Egyptian Arabic
• Comfortable handling voice-based sales conversations
• Strong lead qualification and objection-handling skills
• Experience scheduling appointments and coordinating calendars
• Familiarity with CRM systems, lead pipelines, and sales processes
• Strong organizational and time management skills
• Able to manage multiple conversations while maintaining attention to detail
• Comfortable working independently with minimal supervision
• Quick learner with the ability to adapt to new tools and workflows
• Candidates who avoid proactive follow-up or depend on constant direction are unlikely to succeed in this role

TOOLS

• Asana
• Email
• Google Calendar
• Google Workspace / Microsoft Office
• Social Media Platforms (Facebook, Instagram, LinkedIn, etc.)
• CRM systems (current spreadsheet tracker with future CRM migration)

WHAT WE VALUE MOST

• You respond quickly to new sales opportunities.
• You qualify leads accurately rather than simply forwarding inquiries.
• You maintain an organized and reliable sales pipeline.
• You proactively follow up instead of waiting for prospects to respond.
• You communicate professionally over voice and written channels.
• You help maximize conversion through consistent execution.
• You take ownership of every lead until the appropriate next step is completed.

WHAT THIS ROLE IS NOT

• Not a customer support position focused solely on answering questions
• Not a passive administrative role that only schedules meetings
• Not a social media management position
• Not a cold-calling role focused exclusively on outbound prospecting
• Not a role where leads are forwarded without qualification
• Not suitable for individuals uncomfortable with voice communication or proactive follow-up

POSITION DETAILS

• Remote
• Full-time
• US business hours or overlapping schedule as required
• Independent contractor engagement
• Fast-paced sales environment with performance expectations
• Consistent responsiveness and follow-through are essential

APPLICATION INSTRUCTIONS

To apply, please answer the scenario below:

Scenario:

A prospect submits an inquiry through the company website requesting more information about the service. During your initial call, you discover they have the budget and authority to purchase but are hesitant because they are comparing several competitors.

Task:

Describe your actions during the first 15 minutes of handling this lead. Explain how you would qualify the prospect, address their concerns, schedule the discovery call, and document the interaction.

We are evaluating:

• Sales communication skills
• Lead qualification process
• Decision-making and prioritization
• Follow-up strategy
• Organization and attention to detail

Clear thinking and practical sales judgment are more important than writing style.

Benefits

• Paid Time Off
• HMO
• Fully Remote Work