SailPoint Delivery Manager

We are currently looking for a SailPoint Delivery Manager to join KeyData’s Delivery team! In this role, you will be responsible for overseeing the successful delivery of SailPoint Identity Security projects while ensuring exceptional customer experience, operational excellence, and business outcomes. You will serve as a key liaison between customers, delivery teams, sales, and leadership, managing project execution, financial performance, resource planning, and client satisfaction throughout the engagement lifecycle. This role requires a strong combination of delivery management, stakeholder engagement, team leadership, and strategic planning skills. If you're passionate about working in an environment where you can experience accelerated growth, development, and high impact, this role could be for you!

Location: USA

Employment Type: Full-time, Remote

What You'll Do:

• Lead end-to-end delivery management for SailPoint implementation and advisory engagements
• Manage multiple customer projects simultaneously, ensuring successful execution, quality delivery, and customer satisfaction
• Act as the primary point of contact for customers regarding project status, risks, issues, and escalations
• Partner with Sales and Account teams during pre-sales and post-sales phases to support project scoping and delivery planning
• Develop and maintain project plans, schedules, budgets, forecasts, risk registers, and status reports
• Monitor project financials, profitability, utilization, and productivity metrics to ensure successful delivery outcomes
• Collaborate with Resource Management and Delivery Leadership to align staffing strategies with project requirements
• Establish and maintain strong relationships with customers, partners, and internal stakeholders
• Provide regular executive-level updates on project health, delivery performance, and customer success metrics
• Work closely with Customer Success teams to drive customer adoption, engagement, and long-term success
• Identify opportunities to expand services, improve customer outcomes, and support business growth initiatives
• Drive continuous improvement across delivery processes, governance standards, and operational best practices
• Support issue resolution, risk mitigation, and escalation management across customer engagements
• Mentor and coach team members, providing guidance, feedback, and professional development support
• Foster a collaborative, high-performing delivery culture focused on accountability and customer success

Who We're Looking For:

• 5+ years of experience within a Software, SaaS, Cybersecurity, IAM, or Consulting organization
• Minimum 3+ years of project management, delivery management, or professional services leadership experience
• Strong experience managing enterprise software implementation or consulting engagements
• Proven ability to manage project scope, budgets, schedules, forecasts, risks, issues, and stakeholder expectations
• Experience collaborating with Sales teams on project scoping, estimation, and delivery planning
• Strong customer-facing experience with executive stakeholders, partners, and cross-functional teams
• Exceptional leadership, mentoring, coaching, and team development skills
• Strong organizational, problem-solving, and multitasking abilities
• Ability to manage multiple concurrent projects in a fast-paced environment
• Experience presenting project updates, business reviews, and delivery metrics to leadership teams
• Excellent verbal and written communication skills
• Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or a related field preferred
• English language proficiency required

Nice-to-Have Skills:

• Experience delivering SailPoint Identity Security Cloud (ISC), IdentityIQ (IIQ), or other IAM/IGA solutions
• Experience managing cybersecurity, identity governance, or cloud transformation programs
• PMP, PMI-ACP, PRINCE2, Scrum Master, or other project management certifications
• Familiarity with IAM concepts including Identity Governance, Access Management, Provisioning, and RBAC
• Experience working with enterprise customers across Banking, Financial Services, Insurance, Government, Healthcare, or Education sectors
• Knowledge of SaaS delivery models, professional services operations, and customer success frameworks
• Experience with resource management, utilization planning, and services profitability management
• ITIL, CISSP, or other technology and security certifications
• Experience leading distributed or global delivery teams #LI-AS1