Manage the end-to-end customer journey by handling enquiries, providing expert travel recommendations, and converting holiday packages into sales. Maintain strong customer relationships while meeting monthly sales targets and adhering to company processes.
ABOUT THE OPPORTUNITY
Join Flight Centre Your Way as an Experienced Travel Consultant and play a key role in creating unforgettable travel experiences. You’ll own the customer journey from initial enquiry through to after-sales support, providing expert travel recommendations and tailored holiday solutions. This is an exciting opportunity for a high-performing sales professional who thrives in a customer-focused environment and is passionate about delivering exceptional service. Working remotely, you'll contribute to business growth while helping customers turn their travel dreams into reality.
KEY RESPONSIBILITIES
Manage customer enquiries across walk-in, telephone, and web channels.
Convert travel requests and holiday packages into sales opportunities.
Respond to customer requests within required timeframes.
Follow Flight Centre Brand and Flight Centre Travel Group processes and procedures.
Build and maintain strong customer relationships to drive repeat and referral business.
Deliver exceptional customer service and customer-centric experiences.
Build rapport with internal and external stakeholders.
Achieve monthly sales targets in a fast-paced environment.
Manage all administrative responsibilities across the end-to-end customer journey.
Recommend destinations aligned to customer needs and preferences.
Sell a broad range of land products and travel options.
Participate in ongoing training and development initiatives.
Support company sales targets and product strategy objectives.
Deliver a seamless customer experience regardless of booking origin.
Adapt quickly to changing technology and work across multiple systems.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
Matric required.
South African citizen.
Minimum 5 years of FCTG consulting experience (FCB).
Proven track record of success.
Travel industry experience advantageous.
Travel qualification advantageous.
Advanced computer literacy.
Strong sales capability.
Excellent time management skills.
Strong teamwork and collaboration skills.
Excellent written and verbal communication skills.
Self-motivated, adaptable, and results-driven.
Strong business acumen and administrative capabilities.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
