RSA - Flight Centre Your Way (Nationwide, South Africa)

ABOUT THE OPPORTUNITY

KEY RESPONSIBILITIES

• Manage customer enquiries across multiple channels, including walk-ins, telephone, and web enquiries. 
• Convert travel requests and holiday packages into sales. 
• Respond to customer requests within required service timeframes.
• Follow Flight Centre Business and Flight Centre Travel Group processes and procedures. 
• Build and maintain strong customer relationships to drive repeat and referral business. 
• Deliver exceptional customer-centric service throughout the booking journey. 
• Build rapport with customers, suppliers, and internal stakeholders. 
• Achieve monthly sales targets within a fast-paced environment. 
• Manage all administration related to the customer journey from sale through to after-sales support. 
• Match customers with destination and travel product solutions that meet their needs. 
• Sell a broad range of land products and holiday options. 
• Attend ongoing training and development opportunities as required. 
• Support company sales objectives and product strategy initiatives.
• Deliver a seamless customer experience regardless of booking origin. 
• Adapt to evolving technology and utilise multiple systems effectively. 
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Matric required. 
• South African citizen. 
• Minimum 5 years of Flight Centre Travel Group consulting experience (FCB). 
• Proven sales and consulting track record. 
• Travel experience advantageous. 
• Travel qualification advantageous. 
• Advanced computer literacy. 
• Strong communication, administration, sales, and time management skills. 
• Ability to work remotely with reliable WiFi and backup power solutions