The consultant will manage the end-to-end customer journey, from initial enquiry to after-sales support, while converting travel requests into sales. They are responsible for building strong customer relationships and achieving monthly sales targets in a fast-paced environment.
ABOUT THE OPPORTUNITY
Do you thrive on creating unforgettable travel experiences and turning customer dreams into reality? As a Flight Centre Your Way Experienced Travel Consultant, you'll manage the complete customer journey from initial enquiry through to after-sales support. Working in a dynamic, customer-focused environment, you'll leverage your travel expertise, product knowledge, and sales skills to deliver outstanding service while achieving strong commercial results. This is a remote opportunity for experienced consultants who are passionate about travel and committed to creating world-class customer experiences.
KEY RESPONSIBILITIES
Manage customer enquiries across multiple channels, including walk-ins, telephone, and web enquiries.
Convert travel requests and holiday packages into sales.
Respond to customer requests within required service timeframes.
Follow Flight Centre Business and Flight Centre Travel Group processes and procedures.
Build and maintain strong customer relationships to drive repeat and referral business.
Deliver exceptional customer-centric service throughout the booking journey.
Build rapport with customers, suppliers, and internal stakeholders.
Achieve monthly sales targets within a fast-paced environment.
Manage all administration related to the customer journey from sale through to after-sales support.
Match customers with destination and travel product solutions that meet their needs.
Sell a broad range of land products and holiday options.
Attend ongoing training and development opportunities as required.
Support company sales objectives and product strategy initiatives.
Deliver a seamless customer experience regardless of booking origin.
Adapt to evolving technology and utilise multiple systems effectively.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
Matric required.
South African citizen.
Minimum 5 years of Flight Centre Travel Group consulting experience (FCB).
Proven sales and consulting track record.
Travel experience advantageous.
Travel qualification advantageous.
Advanced computer literacy.
Strong communication, administration, sales, and time management skills.
Ability to work remotely with reliable WiFi and backup power solutions
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