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Facilitate new hire, upskilling, and refresher training in both classroom and virtual environments. Provide just-in-time support and coaching to ensure learners meet clinical and operational standards before production.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education:
RN
Mandatory Skills:
Strong clinical judgment and case management expertise.
Ability to ensure readiness to production by validating OJT/nesting performance against client expectations.
Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases.
Knowledge of Medicare and Medicaid program requirements and payer criteria.
Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities.
Proficiency in training documentation, reporting, and administrative accuracy.
Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data.
Strong communication and presentation skills, with the ability to simplify complex concepts.
Collaboration and stakeholder management with clients, operations, and quality teams.
Effective time management and workload prioritization in a fast-paced environment.
Roles & Responsibilities:
Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments.
Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts.
Complete and maintain certification through the client-led Train-the-Trainer program.
Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time.
Maintain training documentation and materials, ensuring alignment with client requirements and program standards.
Manage training schedules, logistics, and learning resource inventories.
Monitor learner progress through case simulations, knowledge checks, and performance metrics.
Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off.
Partner with Operations and Quality teams to embed client program requirements into training delivery.
Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs.
Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities.
Stay current with payer policies, client requirements, and best practices in adult learning.
Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS).
Location:
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