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Position Summary
The Regional Manager Clinical Services will be responsible for planning, directing, and overseeing the performance of a team of assigned Provider and Member facing staff. The position will oversee the administrative, clinical, and quality activities related to building strong provider and member engagement and health outcomes.

Responsibilities

Function as ambassador for organization with all internal and external customers
Collaborate as needed with team to help engage providers and members and serve as escalation point for difficult practices and/or members
Implement organization policies, procedures, workflows, and action plans to drive team performance
Ensure collaboration and communication among multi-disciplinary teams to ensure they are coordinated in working toward maximum customer engagement and improved member outcomes
Monitor Key Performance Indicators (KPIs) to identify trends and areas of opportunity that will guide regional strategy; Develop action plans and/or remediation strategies to address areas of opportunity
Develop, monitor, and report on team performance and productivity
Troubleshoot technical issues as needed
Promote an environment of continuous improvement through on-going team audits, provider practice visits, and monitoring of member calls to identify gaps in teams’ skills and competencies; Work to develop ongoing team education to address areas of opportunity
Develop, coach, and mentor team members to achieve company, department, and individual goals
Conduct yearly performance evaluations and provide constructive feedback to redirect team members with a positive discipline approach
Maintain team performance according to National Committee for Quality Assurance (NCQA) standards including but not limited to appropriate provider and member documentation
Comply with HIPAA privacy laws, all other federal and local regulations, and company security policies
Provide recommendations to the leadership regarding necessary operational adjustments needed to ensure organizational objectives and goals are met
Perform other related duties as assigned

Requirements

Bachelor's degree in healthcare or related field required; master’s degree preferred
Active, unrestricted RN license required
Minimum of 3 years progressive supervisory and/or management experience required
5 years of progressive experience in healthcare services, clinical operations, quality, or care management required
5 years of experience in closure of care gaps or care coordination preferred
Prior experience building and managing relationships with health care providers or patients preferred
Proof of valid and unrestricted driver’s license required
Must be able to successfully comply with the credentialing process
Must be located in PST or MST time zone

Skills

Excellent verbal, written and presentation skills
People skills to develop and maintain strong internal and external relationships
Ability to multitask, prioritize, and create solutions in a challenging environment
Demonstrated leadership skills and ability to create and maintain a positive work environment
Strong critical thinking and analytical skills
Ability to foster strong employee engagement among the team
Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint

Travel
Moderate Travel, up to 20%

#LI-Hybrid

Healthmap Solutions

Employees 201-500 employees Industry Hospitals and Health Care

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