Reviews Specialist - LATAM

This is a remote position.

• Warm and human, but not a chatterbox
  
• Comfortably scripted, but never robotic
  
• Able to read the room fast and adjust to the person on the other end
  
• Genuinely devoted to making sure they received great customer service
  

• Run a simple, respectful customer satisfaction check
  
• When the experience is good, turn that into a clear "yes" to leaving a review
  
• Walk the homeowner through leaving that review while keeping the call tight and professional
  

• Contact Homeowners: Contact customers after completed appointments via call, SMS, voicemail to confirm who they are.
  
• Run a quick satisfaction survey: Ask 2-4 focused questions to understand how the appointment went.
  
• Earn and generate Reviews: When the visit was positive, ask if they'd be open to share that experience in a Google Review and guide them through posting the review in 60-90 seconds.
  
• Resolve/Escalate Issues: Listen, acknowledge, and capture what went wrong, then put them at ease and escalate the issue.
  
• Call Dispositions: Log call outcomes, data, notes, and review status to ensure up to date and accurate records.
  

• Review Generation: Meet or exceed review volume and conversion targets.
  
• Customer Experience: Deliver a positive customer experience on every call.
  

• CallTools
  
• Google Docs
  
• Zoom
  
• Slack
  
• Google Drive
  
• Loom
  

• You’re someone who thrives on responsibility and owning your outcomes—no babysitting required. You see problems clearly and address them quickly and directly, no sugar‐coating. You're proud of your work quality and comfortable in challenging situations.
  
• You communicate directly, clearly, and without fluff—bottom line up front, every time. You're genuinely open to feedback and have thick skin because you know growth comes from candid, direct conversations.
  
• You’re OK doing the same core actions every day: dialing, logging, following the script, and following up. You welcome hard conversations and aren’t afraid of handling the occasional upset homeowner.
  
• You’re here to deliver outstanding results—not for praise or recognition. Your ego stays checked at the door; your performance and outcomes do all the talking.
  
• This is not a fit if you dislike repetitive work, are uncomfortable being on the phone for most of the day, struggle with rejection, or are hard for U.S. homeowners to understand over the phone. This role rewards people who love talking to strangers, can hear “no” all day without taking it personally, and still show up sounding warm and positive on every call.
  

• Every team member owns their role.
  
• When something is broken, they address it directly. They reject excuses and instead debate solutions.
  
• They smile in the face of adversity, and embrace discomfort in order to grow.
  
• They take pride in excellence and are intolerant of anything less.
  

• They commit to direct and constructive communication: Giving and receiving feedback openly.
  
• They practice BLUF – Bottom Line Up Front: Take time to structure their thoughts, and lead with the main point.
  
• They show respect to the team by valuing speed, cutting fluff, and communicating with extreme clarity
  

• They are radically results-focused.
  
• They operate with sincerity, without the clouding influence of showmanship or politics.
  
• They remain emotionally resilient, having thick skin, and rejecting over sensitivity.
  
• They trust their outcomes and their team’s outcomes to speak loudest.
  

Requirements

• Exceptionally clear, easy‐to‐understand spoken English suitable for U.S. homeowners.
  
• If a typical U.S. homeowner would struggle to understand you, or frequently ask you to repeat yourself, this role is not a fit.
  
• Warm, engaging phone presence: people feel relaxed and listened to when you talk.
  
• You don’t sound like a call center agent - You sound like the office manager of a local home services company that genuinely cares about getting feedback from customers.
  
• Short-call control: You keep calls focused and on track without being rude. You can gently steer a talkative homeowner back to the point, and you don't waste time with small talk when they're clearly busy.
  
• Experience in high‐volume outbound phone work (cold calling, collections, appointment setting, or phone sales), regularly making hundreds of calls per day.
  
• Able to follow a script while sounding completely natural and conversational.
  
• Comfortable handling objections, light conflict, and occasional upset homeowners without getting flustered.
  
• Able to sustain high call volume and repetitive outreach every day.
  
• Reliable internet and quiet work environment:
  
• Download: 15 Mbps
  
• Upload: 10 Mbps
  

• Experience with U.S. home services (roofing, HVAC, solar, etc.)
  

Benefits