Provide exceptional inbound customer support via phone and email while consulting with restaurant owners to resolve business needs. Act as an expert in the Yelp Restaurant SaaS suite to help clients market their business and manage front-of-house operations.
Summary
**Please note the following: In this role, you will be expected to work an 8 hour shift between the operational hours of 6:00am to 8:00pm Pacific Time totaling 40 hours a week. The working days will be Sunday through Saturday.
Do you love to dine out? Are you passionate about helping restaurant owners succeed? Our mission at Yelp is to connect people with great local businesses, and that starts with people like you. Yelp Reservations and Yelp Waitlist are powerful tools that reach and engage diners with an unforgettable experience on the largest restaurant discovery platform in the world.
The Yelp Restaurants division is growing, and we’d love to have you join us. Fast-paced and growth minded: Yelp Restaurants is a true startup, so get ready to make an impact! You’ll help lots of businesses, learn very quickly, and contribute directly to our strategy. As a Restaurant Support Managers you are committed to providing exceptional customer service with the goal of retaining and growing our client base - but, above all else, provide stellar customer service. You’ll efficiently manage and respond to a variety of questions and issues that may require troubleshooting, researching or collaborating with the team while you listen and reassure our clients.
What you'll do:
Provide exceptional and timely inbound customer support via phone and email
Consult and educate our customers to provide value, resolve their business needs, and retain their business
Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs - asking probing questions and finding solutions will be critical to your success
Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners.
Grow and learn in a fast-paced high-growth environment - there will be plenty of opportunities to stretch your skillset and make an impact for our customers and our company
What it takes to succeed:
Great communicator - Whether it’s on the phone, through email or via live chat, you excel at communicating with customers
Positive - You strive to maintain a positive working space with both customers and peers
Adaptable - You are adaptable and can think on your feet, when faced with new challenges, or tough conversations, failure simply isn't an option
Supportive - You don’t hesitate to lend a helping hand to other team members when possible
Value Focused - Solid ability to handle challenging conversations and add value to business owners in a professional, solutions-oriented manner
Willingness to Learn and Grow - You are open to feedback, adaptive and coachable; you embrace and thrive in a fast paced high-growth environment
Bachelor's Degree or 3+ years of relevant client facing experience
Be available to work weekends and holidays between the hours of 6AM-8PM PST
Experience in SaaS, sales, client retention, support, or customer success is preferred
You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot
What you'll get:
Effective your first day: Full medical, vision, and dental coverage
Mental health support and services via Modern Health
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Professional development reimbursement
Work from home reimbursement
Compensation base salary is $52,000-$82,000 annually
For more information about US benefits at Yelp, please check out this link
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice
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