Retail Operations Analyst

Location: Remote
Type: Full-Time
Salary: $75,000 – $90,000 base, depending on experience

About Us

eJam is a bootstrapped consumer products company that has built, scaled, and exited multiple brands — all without ever taking a dollar of outside capital. Our portfolio includes category leaders ranked at the top of Amazon, carried in major retailers nationwide, and sold across DTC, marketplaces, and every channel in between.

We’re not a startup hoping something works. We’re a team that has done it repeatedly — taken products from idea to category leader, landed them on retail shelves nationwide, and built real brands that consumers love. We operate like a holding company with the speed of a startup: small team, no bureaucracy, massive ownership.

This is the place where you’ll see the entire machine — sourcing, product development, packaging, manufacturing, compliance, marketing, marketplace strategy, retail — all under one roof. If you want to learn how consumer products actually get built and shipped at scale, there is no faster education than this.

The Role

You will be the person who knows, every week, how eJam products are selling on the shelf and online at Target, Walmart, Kroger, QVC and the accounts we add next. Growth comes from reach, so you turn retailer point of sale, inventory and syndicated data into the in stock, replenishment and sell through decisions that keep us on shelf and growing.

You own the retailer portals and item data, the weekly performance package, trade spend and deductions to the penny, and the operating rhythm between Sales, Supply Chain, Marketing and Finance that makes retail profitable, not just present.

Mission: Finance and the brand leads know which SKU is winning at which retailer, what it costs to be there, and what to ship next, before they have to ask.

What You'll Own

Sell through and retailer data

• Pull and analyze POS, inventory, in stock and replenishment data from retailer portals (Walmart Retail Link and Supplier One, Target Partners Online, Kroger and QVC reporting) every week
• Build and maintain the weekly retail performance package by account and SKU: velocity, distribution and ACV, in stocks, on time in full, promotional lift and plan vs actual
• Read syndicated and panel data (NielsenIQ, Circana, Numerator, 84.51) to size category trends, competitive shelf position and household penetration gaps
• Maintain the retail dashboard in BigQuery with the data team so retail sell in, sell through and competitor views stay current

Forecasting, inventory and item management

• Work with Supply Chain and Cin7 on retail demand forecasts, purchase order planning, item setup and attributes, new item launches and SKU transitions across stores and .com
• Flag out of stock and overstock risk by account before it costs a facing, and recommend replenishment and allocation moves

Trade, deductions and profitability

• Track trade spend, promotions, chargebacks and deductions by retailer, validate them against agreements and work with Finance to dispute what is wrong and accrue what is right
• Build the retail profitability view by account and SKU, gross to net through trade, freight and fees to contribution, and feed it into budget and forecast

Account rhythm

• Line review, joint business planning and buyer meeting materials with the Sales lead, and the retailer documentation, scorecards and communications that keep every account organized
• Retail operating SOPs, with recurring reporting automated with Claude and documented so it survives a vacation

What Success Looks Like

• 30 days: access and data pulls are set up for every retailer portal and the weekly sell through package publishes for Target and Walmart
• 90 days: the deductions and trade spend log is current by retailer with open disputes filed, the retail profitability view exists by account and SKU, and a retail demand forecast is in place with Supply Chain for every active SKU
• 6 months: the retail dashboard ties to Finance's numbers, in stock rate and forecast accuracy are tracked and improving, deductions are being recovered, and the weekly package is what the buyers and the CEO both read

Requirements

Required (all four, no exceptions)

• Retailer data: pulled and analyzed POS, inventory and in stock data from Walmart Retail Link or Supplier One, Target Partners Online, Kroger or a comparable portal, on a weekly cadence
• Forecast and replenishment: built or supported a retail demand forecast, purchase order plan or open to buy with lead times and weeks of supply
• Retail gross to net: reconciled trade, promotions, chargebacks and deductions for a retailer, or built a retailer P&L, and can name the deductions that killed margin
• Syndicated data: read NielsenIQ, Circana, SPINS or Numerator to size velocity, distribution, penetration or promotional lift

Also required

• 3 to 7 years in retail operations, sales operations, category management or retail analytics at a CPG or consumer products company selling into national retailers
• Advanced Excel (pivots, lookups, Power Query, data modeling), comfort with SQL or BigQuery, and dashboards in Looker Studio, Tableau or Power BI
• You use AI, primarily Claude, as a working tool every day, and you check its output before it goes anywhere
• Bachelor's in business, supply chain, analytics, finance or related

Nice to have

• Cin7 or another inventory system
• 1WorldSync or GDSN item setup
• OTIF and fill rate management
• Trade promotion management tools
• QVC or TV shopping account experience
• Food or confectionery shelf life planning

Compensation

$75,000 to $90,000 base, depending on experience.

Benefits

• Medical, dental, and vision
• 401(k) Plan
• Company-paid life insurance, AD&D, and long-term disability
• PTO and 14 Observed Holidays
• Amazing, dog-friendly office in Santa Ana, CA
• Learning & development opportunities

Why eJam

• We build and scale category-leading eCommerce brands
• We operate with speed, ownership, and accountability
• Ideas move quickly from concept to execution
• Every team member has direct impact on company growth
• We value operators who think strategically and execute decisively

Equal Employment Opportunity

eJam is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all team members feel valued and respected. We do not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, medical condition, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

We believe diversity drives innovation and strengthens our ability to serve our customers. All qualified applicants will receive consideration for employment based on merit, qualifications, and business needs.