Resource Specialist-Partner Success

Objective:

The resource specialist plays a critical role in supporting the partner success team during open enrollment by providing administrative, operational, and customer support services. This position is responsible for managing detailed, high-volume tasks that support enrollment and re-enrollment activities, including report generation, data validation, document review, customer communications, and record maintenance. The ideal candidate is highly organized, exceptionally detail-oriented, and able to work independently in a fast-paced, virtual environment with minimal supervision. This role helps ensure accuracy, timeliness, and quality of enrollment-related processes while delivering responsive support to both internal and external business partners.

This is a seasonal position, beginning in September 2026 and concluding in January 2027.

Essential Functions:

Essential functions under the Americans with Disabilities Act may include any of the following duties, knowledge, and skills. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by employees in this position. Regular attendance is an essential function of this job. Other essential functions may include, but are not limited to the following:

Primary Responsibilities:

Key Qualifications: 

Competencies:

Corporate Standards:

Education and Experience:

General

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Mental Functions:

While performing the duties of this job, the employee is required to compare, analyze, communicate, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile, and negotiate.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work: 

This is a full-time position with level three hybrid-remote work permission. Level three hybrid-remote work is a primarily remote position with the option to reserve desk space at our Michigan location. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m., Eastern time. Occasional weekends may be required during peak times or as deemed necessary. Must have the ability to be self-directed, be an influential producer, and remain culturally engaged.

Travel:

This position does not require travel.