Reorder Specialist

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

The Reorder Specialist is an integral member of the reimbursement team and has primary responsibility for the timely initiation and processing of a new medical order from the patient's physician. The representative will also be in contact with the physician office and sales staff for additional clinical information, would could include forms, progress notes and additional testing when required.

Essential Functions

• Obtains necessary documentation for continued use as dictated by payer, including new medical order, updated clinical information or forms.
• Contacts the client, physician office and sales representative to relay or obtain pertinent information and documentation to ensure continued coverage.
• Completes weekly follow up with physicians to obtain extension orders signed for existing patients. Interacts with sales staff or sales team as needed to obtain required documentation.
• Responsible for generation of all reorder requests based on initial expiration.
• Compiles submitted documentation to accompany claim submission.
• Review submitted medical orders for completeness and accuracy according to payer standards.
• Performs other duties as assigned by Management.

Required/Preferred Education and Experience

• High School Diploma Or equivalent required
• 1+ years experience in medical insurance required, or internal candidates with a minimum of 1 years experience supporting medical providers or patients required
• 1+ years experience of handling incoming phone calls in a business setting. preferred

Knowledge, Skills and Abilities

• Strong negotiation skills.
• Superior communication, customer service skills and strong phone presence.
• Ability to handle multiple tasks simultaneously under strict deadlines.
• Proficiency in MS Excel, email programs and online data systems.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Working Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

#LI-KH1

The hourly pay rate for this position is:

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.