Remote Support Specialist (RSS)

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

  Job Summary:   In the Digital Services Remote Support Specialist role you will be responsible for inspecting, analyzing, troubleshooting, and programming customer Building Automation Systems (BAS) using Trane’s cloud based remote connection and communicating findings and suggestions to the Customer.

   You will also work closely with the Digital Services team to identify and implement Energy Conservation Methods (ECM’s) and optimization opportunities for customer sites.

   This role works closely with Field Technicians to support any controls related issues they may have while on the jobsite as well as other internal teams with technical questions.

Key Competencies: Ability to communicate verbally and in writing effectively.

Work in a team environment remotely.

Self-motivated.

Able to work effectively without direct supervision.

Strong Organizational skills.

Strong computer competency.

Responsibilities':

1.  Remote inspection, troubleshooting and programming of Customer Building Automation Systems.

2.  Communicating with Customers on the state of their systems and creation of reports on them.

3.  Customer support for Emergency calls and triage of controls calls that we receive.

4.  Field Technician controls support.

5.  Energy Conservation Method (ECM) and Optimization identification and implementation to Customer BAS.

Qualifications: 1. A High School Diploma or equivalent required, and typically at least 3-5 years of experience in HVAC/Controls. Technical School or formal training is preferred.

2. Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).

3. Previous experience with DDC controls systems.

4. Network and IT knowledge preferred.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes  up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.    

Disclaimer:  Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.