Remote Support Specialist

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

Remote Support Specialist which primarily focuses on the remote support, troubleshooting, upgrades, and investigation of Trane Digital Systems. Supporting the Upper Midwest Regions Digital and Controls offerings.  

• Responsible for the continuing support of commissioning, programming, and updating of graphics, communications link, end to end testing, troubleshooting and servicing of digital agreement clients.

• Responsible for documenting digital analytics, sequence of operations validation, and associated support functions. 

• Represents the company by being responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing and remotely identifying and resolving equipment and systems related issues at the client’s locations.

• Coordinates with team leader and customer to precisely understand requirements for all remote services and repairs by extensively examining building layouts, forecasting issues, gathering analytics and synchronizing with any required on-site work.

• Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.

• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.

• Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight stays.

• 7AM to 4PM local time.

Qualifications:

• A High School Diploma or equivalent, or certificate of completion from an accredited technical school is required. Typically requires at least 7 years of experience in HVAC/Controls. Technical School or formal training is preferred

• BAS (building automation) 5-7 years experience preferred

• Strong operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad)

• Previous experience with DDC controls system preferred

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes  up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.    

Disclaimer:  Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.