Remote Sr. Technical Trainer - Operational Excellence Champion

Position Summary

This position is responsible for the operational excellence of our Systems and Service teams in both the US and Canada.  This includes the assessment of technician skills and the creation, preparation, and delivery of Technical Training material for Employees. These topics include but are not limited to: Substations, Transformers, Relays, Circuit Breakers, Protection and Controls and NFPA70E Safety. The position is also responsible for being a subject matter expert (SME) for the company locations within the region of coverage.  This includes supporting technicians on questions they have while in the field, creating SOPs, templates, test sheets and reports as well as preparing technicians for certification exams. They act as mentors in our apprentice programs.  These individuals will also be expected to represent the organization at trade shows by providing presentations and papers, and by building relationships with technical schools by sitting on boards to develop curriculum and attending activities and recruiting fairs.  This position reports to the Director of Operational Excellence and covers a specified region. This position offers a comprehensive compensation package, including eligibility for a performance-based bonus, relocation assistance, and a sign-on bonus up to $5,000 depending on experience. The role will require approximately 35%–40% planned and scheduled travel.

Job Responsibilities

• Evaluate best practices in region and determine standardization plan. Work with counterparts and company Subject Matter Experts (SMEs) to create field SOPs and standardized templates, test sheets, report  MOPs, Work Instructions, etc
• Work together with TSMs, Fields Techs, while performing training and operational audits
• Lead process improvement initiatives
• Summarizes reporting, develops recommendations to improve quality and processes
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; visiting facilities; participating in professional societies.
• Evaluate the skills of all technicians in designated territory.
• In partnership with the technical writer, continue to develop and maintain a comprehensive catalog of technical training material covering a variety of Power Systems Topics that address gaps in learning identified by the Technician Competency Matrix. Deliver engaging training materials through hands on, live and virtual training independently or in collaboration with internal and external Subject Matter Experts (SMEs).
• Work with a technical writer and the training program specialist to schedule, coordinate, and follow-up on training for designated employees. Incorporate data and assessments to measure the success of training course(s) and materials and analyze course feedback; use data to make program improvements and adjustments.
• Act as a SME for field technicians providing just-in-time guidance or referring the technician to appropriate guidance materials.
• Follow and achieve compliance, accreditation, and business goals including NETA Certification requirements and participation.
• Be willing to act as a mentor in our Apprentice and Mentorship Program (AMP).
• Act as a liaison to technical schools in the territory and provide guidance for curriculum and participate in activities at the school including recruiting fairs.
• Attend trade shows and present on topics relevant to expertise.  Deliver articles to trade magazines regularly.
• Develops, supports, evaluates, and monitors contract vendor training providers.
• Other duties as assigned.

Required Experience and Qualifications:

• A Bachelor’s degree in a related field or equivalent experience and at least 8 years of relevant field experience.
• NETA level 3 or 4 certification required (or equivalent certification recognized by an industry organization such as NFPA, NICET, NCEES, etc).
• Experience with the NFPA70E Standard.
• Proven expertise in common Power Systems topics.
• Critical thinking, problem solving and desire to learn.
• Experience presenting to groups.
• Experience training others.
• Ability to accommodate and respond to unconventional training requests.
• Must be able to work independently.
• Passion for learning and teaching others.
• Proven experience in building training programs from the ground up.
• Intermediate skill level with PowerPoint, Word, Microsoft Excel, advanced skill preferred.
• Strong organizational skills.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical personnel.
• Must be able to adjust to changes in workflow, prioritize as needed, and meet deadlines.
• Demonstrated strong sense of urgency and ownership of their process.
• Must demonstrate a team player mindset.
• Must be willing to travel within designated territory regularly and outside of the territory occasionally.  Travel is scheduled and during a M-F work week.
• Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission 

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle. 

Our Vision  

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry. 

Core Cultural Competencies

We do it right

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand & apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family.  We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Travel: This role will involve approximately 35%–40% scheduled travel.

Type:  Full-time  

Location: Nationwide 

Compensation: $130,000 to $150,000.00 USD + Bonus 

Relocation: Relocation provided 

Benefits: Full benefits including medical, dental, vision, company-paid life insurance, Employee Ownership Plan, matching 401k, paid time off, Paid Holidays (10 a year), and Milestone bonus. 

Physical Demands: Lifting to a maximum of 50 lbs. without assistance or use of a lifting aid, crawling, climbing, standing for long periods of time, and working in non-ideal conditions.

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.  

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.