Please mention DailyRemote when applying
See how much of this job your resume covers, and what’s missing.
Want a recruiter to go through it line by line?
Get professional reviewOne click makes a copy of your resume for this role, scores it against the posting, and proposes edits line by line. Your default resume is never changed.
Upload your resume and we draft a letter for this exact role, tailored to what it asks for.
The Remote Service Coordinator manages the end-to-end service workflow, from processing customer requests to ensuring timely delivery. They act as the primary liaison between clients and the production team to maintain quality standards and resolve technical issues.
Remote Service Coordinator | GreenLeaf Industries
Location: Remote - USA
About Us
GreenLeaf Industries is a family-owned, ISO-certified custom plastic injection molding company based in Lenoir City, Tennessee. Since 1999, we’ve specialized in mission-critical, complex precision plastic components for automotive, tactical, and electronics industries. Our reputation is built on quality, reliability, and treating every customer like family. That’s where you come in.
The Role
As our Remote Service Coordinator, you’ll be the voice and backbone of our customer experience. You’ll coordinate service requests, keep production + customers aligned, and make sure every part we ship meets the GreenLeaf standard. This is a high-trust role for someone who thrives on organization, clear communication, and solving problems before they become problems.
What You’ll Do
- Own the service workflow: Track, prioritize, and coordinate all customer service requests from quote to delivery confirmation
- Customer communication: Be the main point of contact for clients in automotive, tactical, and electronics sectors. Provide clear updates on order status, lead times, and any technical questions
- Bridge with production: Work daily with our Lenoir City plant team, QC, and engineering to align on schedules, specs, and solutions
- Quality + compliance: Ensure service interactions reflect our ISO-certified processes. Document everything accurately
- Issue resolution: Address concerns fast, escalate complex technical issues with full context, and follow through to closure
- Reporting: Maintain CRM/records and send weekly service reports to leadership
What You Bring
-Good customer service, technical support, or operations coordination. Manufacturing/plastics experience is a plus
- Strong communication skills — you can talk specs with an engineer and updates with a procurement manager
- Detail-obsessed and organized. In precision molding, small details = big impact
- Comfortable with ERP/CRM tools, Microsoft 365/Google Workspace, and ticketing systems
- Self-driven for remote work: reliable internet, power backup, and proactive updates
- Understanding of B2B service and confidentiality for mission-critical/tactical clients
Why GreenLeaf?
1. Family culture: We’ve been family-owned for 25+ years. You won’t be “just a number” here
2. Impact work: Your coordination helps build components used in vehicles, tactical gear, and electronics that matter
3. Stability + growth: ISO-certified, established client base, and room to grow as we expand
4. Remote flexibility: Work from home while supporting a US-based manufacturing team
Stop the endless job search. Our AI finds and applies to the best jobs for you.
Featuring 220,919+ Jobs in Others
Answer easy questions
220,919+ jobs across 15+ categories
Get your best job matches
Only hand-screened, legit jobs
Find a remote job faster
No ads, scams, or junk
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
