REMOTE Senior Customer Service Representative

100% REMOTE

$20/hr

6‑month contract‑to‑hire

Position Overview

Seeking a Remote Customer Service Representative to join the Group Life & Disability Claims team. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys helping customers, and has strong attention to detail. You will support callers by providing accurate claim information, documenting claim activity, and delivering exceptional service.

This is a contract‑to‑hire opportunity with strong potential for long‑term growth—many employees begin in Customer Service and advance into other areas of the organization.

Shifts Available

One candidate needed for each shift:

8:00 am-4:30 pm est

8:30 am -5:00 pm est

10:00 am -6:30 pm est

10:00 am -6:30 pm est

10:30 am -7:00 pm est

11:30 am -8:00 pm est

Key Responsibilities

• Provide timely, accurate, and customer‑focused information regarding disability, life, and leave claims.
• Solicit required information from callers and external sources to complete claim documentation.
• Enter detailed, accurate summaries into the claim system while speaking with customers.
• Process incoming documents with high coding accuracy and distribute appropriately.
• Issue claim acknowledgment correspondence promptly.
• Meet or exceed call center metrics and remain compliant with operational standards.
• Demonstrate empathy, professionalism, and genuine care in all customer interactions.
• Anticipate customer needs and take proactive steps to assist.
• Work with multiple product lines including STD, SDI, AM, LTD, Life, and AD&D.

Required Skills & Qualifications

• 2–3+ years of customer service experience (call center or face‑to‑face).
• Experience in financial services, healthcare, or insurance strongly preferred.
• Bachelor’s degree may be considered in lieu of experience.
• Strong data entry skills (7,000+ KPH).
• High school diploma or college degree.
• Excellent verbal communication and proficient writing skills.
• Ability to multi‑task, prioritize, and work under pressure.
• Comfortable working on a computer and phone throughout the day.
• Basic to moderate Microsoft Office skills.
• Bilingual candidates are a plus.

Why work here? 

Meaningful career growth. Many employees start in Customer Service and move into claims, operations, underwriting, or leadership roles. This position is temp‑to‑hire, providing a pathway to long‑term employment.

Job Type & Location

This is a Contract position based out of Raleigh, NC.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.