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AI Summary
Manage remote client engagement and application processing for PCA/PVoC services while ensuring documentation compliance. Coordinate between clients, inspection teams, and laboratories to drive timely issuance of Certificates of Conformity.
Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
Job Description
Primary Responsibilities
- Manage remote client engagement and application processing for PCA/PVoC services
- Ensure completeness and compliance of documentation for CoC issuance
- Act as central coordination point between client, on site sales affiliate, TCT (CC), inspection, and laboratory
- Drive timely CoC / NCR issuance through document review, follow-up, and system control
Specific Responsibilities
- Create and manage generic/shared email accounts for client communications
- Receive and manage client inquiries, SR applications, and documentation
- Provide clients with product requirements, instructions, and applicable documentation (IAF, datasheets)
- Verify completeness and accuracy of documents prior to endorsement to TCT Manila
- Coordinate with TCT for technical review, corrective actions, and CoC decision
- Communicate required corrective actions and additional documentation to clients
- Perform follow-ups to ensure timely resolution of pending cases and blocking actions
- Coordinate inspection scheduling with Remote Inspection and client (where applicable)
- Perform quality control checks on inspection and testing documentation
- Conduct SGS laboratory sourcing and validate laboratory qualifications (ISO 17025 scope, capability, accreditation)
- Provide laboratories with required testing parameters and documentation
- Review test reports, inspection reports, and supporting documentation prior to CoC issuance
- Prepare and issue Draft CoC / NCR and manage client feedback where applicable
- Ensure timely issuance of final CoC / NCR following approvals
- Maintain accurate records in SGS systems (e.g. eTrade) and ensure traceability
- Coordinate with stakeholders (TCT, inspection teams, laboratories, onsite affiliates)
- Monitor turnaround times and ensure compliance with service level targets
- Support resolution of discrepancies, including engagement with Liaison Offices where required
- Ensure adherence to programme requirements, country instructions, and SGS procedures
Qualifications
Profile
Professional qualifications
- University degree or equivalent professional qualification (*)
- Minimum 2 years’ experience in international trade, certification, or import/export operations
- Proven experience on customer care / client attention
Required Skills
Experience / Technical knowledge
- Strong leadership skills
- Strong document review and compliance assessment capability
- Knowledge of conformity assessment routes (Inspection, Testing, Documentary review)
- Strong coordination and stakeholder management skills
- High attention to detail and audit-traceability mindset
Behavioural Skills
- Results-oriented and proactive follow-up
- Strong written communication skills (customer care)
- Ability to manage high-volume workflows remotely
- Customer-focused and solution-driven
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