Remote Receptionist & Administrative Coordinator

Are you an organized, detail-oriented professional who takes pride in owning first impressions and keeping things running seamlessly? Pitcoff Law Group, a growing commercial litigation and business law firm based in New York City, is seeking a Remote Receptionist / Administrative Assistant to manage inbound communication, support client coordination, and ensure nothing falls through the cracks.

This is a fully remote role operating on Eastern Time hours. You will play a critical role in how prospective and existing clients experience the firm from the very first interaction.

This is not a passive, call-answering role. It requires ownership, responsiveness, and the ability to manage multiple priorities in a fast-paced, professional-services environment.

Why This Role

• High-impact position: You own the firm’s first impression and ensure every inbound opportunity is handled with speed and professionalism
• Structured environment: Clear systems, expectations, and workflows to support your success
• Cross-functional exposure: Work closely with sales, legal, and operations
• Growth opportunity: Expand into intake, operations, or client experience over time

What You’ll Do

• Own all inbound communication, ensuring every call, email, and inquiry is handled promptly, professionally, and routed effectively
• Capture key information and ensure prospective clients are directed to the appropriate next step without delay
• Maintain accurate, real-time records of all interactions, ensuring visibility and follow-through across the team
• Coordinate scheduling for consultations and internal meetings, ensuring a smooth and organized process
• Manage voicemails, missed calls, and follow-ups with a same-day response standard
• Support administrative workflows including data entry, document handling, and internal coordination
• Monitor for urgency and escalate time-sensitive matters appropriately
• Identify gaps or inefficiencies and contribute to improving processes over time

Performance Expectations

• Consistently respond to inbound calls and inquiries in real time, minimizing missed opportunities
• Ensure timely follow-up on all communications, ideally same day
• Maintain complete and accurate records across systems
• Demonstrate strong organization, reliability, and accountability in a remote environment

Who You Are

• 3+ years of experience in a receptionist, administrative, or client-facing support role, in a professional services environment - bonus for legal industry experience
• Highly organized with strong attention to detail - nothing slips through the cracks on your watch
• Strong verbal and written communication skills with a polished, professional tone
• Able to manage multiple priorities and stay calm under pressure
• Comfortable using and navigating systems such as CRM platforms, phone systems, and scheduling tools
• Reliable, responsive, and self-directed in a remote environment
• Nimble and adaptive to change 
• Available to work standard business hours in Eastern Time

About Pitcoff Law Group

Pitcoff Law Group represents companies and executives in commercial litigation, partnership disputes, and corporate matters. The firm combines sophisticated legal strategy with practical business insight, serving as both advocate and advisor to its clients.

We are in a period of growth, investing in systems, processes, and team development. Our culture values initiative, accountability, and clear communication. Team members are empowered to take ownership of their work and contribute to continuous improvement.

Compensation & Benefits

• Base salary: $40,000 - $55,000 annually
• Health insurance with up to 100% employer contribution
• Dental, vision, disability, and life insurance
• 401(k) with employer contribution
• Paid time off, including vacation, holidays, and personal days
• Fully remote work environment

How to Apply

Please submit your resume along with a brief note highlighting your experience in client-facing or administrative roles and why you’re interested in this position.

We are an equal-opportunity employer committed to building a diverse and inclusive team.