Orgenesis is a global biotechnology company dedicated to advancing innovative cell and gene therapy solutions that improve patient outcomes worldwide. We are seeking a professional, organized, and customer-focused Remote Receptionist to serve as the first point of contact for clients, partners, vendors, and internal stakeholders.

Position Summary

The Remote Receptionist is responsible for managing incoming communications, directing inquiries, scheduling appointments, maintaining records, and providing administrative support to various departments. This role requires exceptional communication skills, professionalism, and the ability to efficiently manage multiple tasks in a remote work environment.

Location: Remote (United States)

Employment Type: Full-Time

Department: Administration

Reports To: Office Manager or Administrative Services Manager

Key Responsibilities

Front Desk & Communication Management

• Serve as the primary point of contact for incoming calls, emails, and online inquiries.
• Answer and direct incoming communications to appropriate departments and personnel.
• Provide accurate information regarding company services, departments, and procedures.
• Greet and assist virtual visitors, clients, partners, and stakeholders professionally.
• Maintain a positive and professional company image at all times.

Appointment Scheduling & Calendar Management

• Schedule meetings, appointments, and virtual conferences.
• Coordinate calendars for executives and team members.
• Send appointment confirmations and reminders.
• Assist with meeting preparation and logistics.
• Manage scheduling conflicts and reschedule appointments when necessary.

Administrative Support

• Perform general administrative and clerical duties.
• Prepare, organize, and maintain electronic records and files.
• Assist with document preparation, formatting, and distribution.
• Support internal departments with administrative requests.
• Maintain accurate records of communications and activities.

Customer Service & Inquiry Resolution

• Respond promptly to customer and client inquiries.
• Resolve routine questions and concerns.
• Escalate complex matters to the appropriate departments.
• Follow up on inquiries to ensure timely resolution.
• Maintain excellent customer service standards.

Data Entry & Record Management

• Enter and update information in company databases and systems.
• Maintain accurate customer, vendor, and stakeholder records.
• Verify information for completeness and accuracy.
• Generate reports and documentation as requested.

Team Collaboration

• Collaborate with operations, finance, human resources, and customer support teams.
• Assist with company projects and initiatives.
• Participate in meetings and training sessions.
• Support continuous improvement efforts across administrative functions.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• 1+ year of receptionist, administrative assistant, customer service, or office support experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional telephone and email etiquette.
• Ability to work independently in a remote environment.
• Strong attention to detail and accuracy.
• Reliable internet connection and dedicated home workspace.

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration or a related field.
• Experience in healthcare, biotechnology, pharmaceutical, or life sciences industries.
• Prior remote work experience.
• Experience supporting executives or multiple departments.
• Familiarity with CRM and scheduling software.

Required Skills

Administrative Skills

• Calendar Management
• Appointment Scheduling
• Record Keeping
• Data Entry
• Document Management
• Administrative Coordination
• Time Management

Customer Service Skills

• Professional Communication
• Active Listening
• Problem Solving
• Customer Support
• Relationship Management
• Conflict Resolution

Technical Skills

• Microsoft Office Suite
• Google Workspace
• Zoom, Microsoft Teams, and Virtual Meeting Platforms
• CRM Systems
• Scheduling Software
• Email Management Systems
• Basic Reporting Tools

Daily Duties

A typical day may include:

• Answering incoming calls and emails.
• Scheduling appointments and meetings.
• Managing calendars and reminders.
• Updating records and databases.
• Supporting internal departments with administrative tasks.
• Preparing documents and reports.
• Assisting customers and stakeholders with inquiries.
• Coordinating virtual meetings and communications.

Performance Expectations

Successful candidates will:

• Maintain professional communication standards.
• Ensure timely responses to inquiries.
• Accurately manage scheduling and appointments.
• Maintain organized records and documentation.
• Support operational efficiency across departments.
• Deliver exceptional customer and stakeholder experiences.

Benefits

Health & Wellness

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program (EAP)
• Wellness and Mental Health Resources

Financial Benefits

• Competitive Salary
• Performance Bonus Opportunities
• 401(k) Retirement Plan with Company Match (where applicable)
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) Eligibility

Paid Time Off

• Paid Time Off (PTO)
• Paid Holidays
• Sick Leave
• Bereavement Leave
• Jury Duty Leave

Remote Work Benefits

• Fully Remote Work Environment
• Flexible Scheduling Opportunities
• Home Office Support
• Technology and Equipment Assistance (where applicable)

Professional Development

• Paid Training Programs
• Career Growth Opportunities
• Leadership Development Resources
• Continuing Education Support

Work Schedule

• Full-Time Position
• Monday through Friday
• Standard Business Hours
• Occasional schedule flexibility based on operational needs

Why Join Orgenesis?

At Orgenesis, you will become part of a mission-driven organization focused on transforming healthcare through innovation and collaboration. As a Remote Receptionist, you will play a key role in creating positive experiences for customers, partners, and team members while supporting the daily operations of a global biotechnology company.

Equal Opportunity Employer

Orgenesis is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.