Remote - Patient Financial Clearance Customer Service Representative

The Representative Patient Financial Clearence Customer Service is responsible for inbound/outbound calls and/or written inquiries from patients, attorneys, insurance companies and vendors with questions, issues, and concerns related to hospital and physician office visits. The Representative Patient Financial Clearence Customer Service will provide an excellent support and ensuring our commitment to the values of Mosaic Life Care. The daily functions will include but are not limited to processing and inputting patient data, fulfilling document requests, maintaining performance and quality standards. Additionally, The Representative Patient Financial Clearence Customer Care will always ensure compliance with confidential data, stay abreast of changing policies and/or procedures related to Mosaic Life Care policies. The Representative Patient Financial Clearence Customer Service will work under direction from Customer Service Manager to ensure service delivery is consistently high-quality and escalate issues to team lead or functional caregivers as appropriate.

Responsibilities

Remote States: Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time.

• Takes inbound calls from patients, attorneys, insurance companies and vendors.
• Makes outbound follow up calls and outbound calls to assist in resolution of accounts.
• Responds to written inquiries from patients, attorneys, insurance companies and vendors.
• Assists with account resolution by discussing payment and financial assistance options.
• Processes and inputs patient data and fulfilling document requests.
• Maintains performance and quality standards which includes aiding in the prevention of abandoned calls.
• Ensure compliance with confidential data, including HIPAA compliance.
• De-escalates patient complaints related to current or past due services and/or balances.
• Researches the patient accounting system to assist the patient with any questions related to previous visits.
• Other duties as assigned.

Education

• H.S. Diploma - Required
• Associate's Degree - Preferred

Work Experience

• 1 Year - Experience with Customer Service - Required
• 1 Year - Experience with Health Care office - Preferred

Licenses and Certifications

• Upon Hire

Travel Requirements

 

Qualifications

Essential Technical/Motor Skills

• Communicates clearly and concisely; good hand eye coordination

Interpersonal Skills

• Excellent oral and written communication skills.
• Maintains good rapport and professional relationship with caregivers.
• Demonstrates excellent customer service skills by maintaining friendly, courteous and helpful behaviors.

Essential Physical Requirements

• Ability to operate equipment on continuous/repetitious basis such as computer, telephone, fax and copier.
• Multi-skilled responsibilities require sitting, walking and standing.

Essential Mental Abilities

• Analyze and interpret data.
• Excellent short term and long term memory.
• Ability to perform multiple tasks and follow system policies and procedures.

Essential Sensory Requirements

• Visually assess paper and electronic data, hear telephone and converse

Exposure to Hazards

Other Skills and Abilities

• Demonstrated self-starter.
• Excellent oral, written, and interpersonal communication skills; excellent organizational skills.
• Ability to quickly assess and respond appropriately to emergency situations.
• Ability to comprehend medical terms.
• Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles.
• Knowledge and experience with a variety of information systems and Internet usage; experience with spreadsheet and word processing software.
• Ability to work independently and manage individual workload to meet productivity standards along with a varied schedule, which includes weekend and evening coverage.