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You will handle incoming customer communications regarding account information, coverage, and service inquiries. Additionally, you will conduct research to resolve complex customer issues and provide exceptional service.
This is a remote position.
Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll. Answer incoming calls and communications from customers and members regarding account information, member profiles, coverage, and service-related inquiriesConduct research to provide answers for customers to resolve their issues
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