Remote Field Service Technician

Job Description

CS Medical

Job Title: Remote Field Service Technician  - Nevada

Department or Division: Service

Reports To: CS Medical Service Manager 

The Remote Field Service Technician is a highly customer-focused role responsible for delivering exceptional on-site service for CS Medical equipment across the United States. This position requires 100% travel and serves as the primary face of the company to customers.

Success in this role depends on: delivering an outstanding on-site customer experience at every interaction, executing service work with urgency, professionalism, and technical excellence, along with completing all service documentation accurately, thoroughly, and in a timely manner.

This individual is essential to maintaining customer satisfaction, supporting field operations, and ensuring compliance with CS Medical quality standards.

Essential Tasks, Duties, and Responsibilities:

Customer Service Excellence

CS Medical strives to have best-in-class customer service, as a remote field service technician: 

Installation, Service & Support

Documentation & Administrative Accuracy

In our goal to provide best-in-class service and as a medical device company highly regulated by the FDA:

Inventory & Asset Accountability

Quality & Continuous Improvement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

Preferred Qualifications 

Location

This position will be based out of your home with travel every week to multiple customer sites.

Terms of Employment

This is a full-time, non-exempt, hourly position. 

Hours

The general hours shall be Monday – Friday, 8:00am to 5:00pm with an hour break for lunch. Hours will vary significantly based on travel and customer needs.

Work Environment

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to a variety of extreme conditions. Work is regularly performed in a combination of office, hospital operating room, central services, cleanroom, and warehouse environments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, and/or walk. The employee is occasionally required to climb, stoop, kneel, crouch or crawl, and reach with arms or hands. The employee must occasionally lift, carry, push or pull up to 110 pounds. 

Travel

Requires approximately 100% travel.

Benefits

Compensation package includes health insurance, dental insurance, vision insurance, life insurance and Teladoc following an introductory period. Also, a 401K plan with employer contribution is offered. The Company offers paid time off and paid holidays.

Employees must be authorized to work lawfully for any employer in the United States. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.