Remote Entry Level Customer Service Representative

About PharmaCentra LLC

PharmaCentra LLC, a leading provider of customizable contact center solutions in the healthcare industry, is seeking highly motivated and dedicated individuals to join our FULLY REMOTE team as an Entry Level Customer Service Representative. Based in Georgia, our company is committed to delivering exceptional customer service to patients and healthcare providers. This is a fantastic opportunity to work in the medical field outside of a clinical setting, with the flexibility of a work-from-home position.

PharmaCentra LLC specializes in providing customizable contact center solutions to pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations in the healthcare industry. As a strategic partner, we are committed to delivering quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. Join our team and be part of our mission to make a positive impact in healthcare!

Position: Customer Service Representative (Full-Time)

Location: Fully Remote

Job Summary:

The Entry Level Customer Service Representative is responsible for managing healthcare-related tasks related to communication with clients, members, pharmacies, and healthcare providers. This role involves addressing clinical inquiries, assisting members with prescription benefits, and resolving issues within the claims processing system.

Responsibilities:

• Answer phone calls, emails, and faxes from members, clients, pharmacies, and physicians.
• Assist Member Care Representatives with clinical calls.
• Troubleshoot and resolve claim processing issues in the claims adjudication system.
• Communicate problems and concerns to management.
• Document relevant claims and prior authorization information in the system.
• Perform additional duties as assigned.

Qualifications:

• Education: High School Diploma or equivalent.
• Experience: 1-2 years of applicable experience preferred. Pharmacy experience is a plus.
• Skills: Knowledge of claims processing, prior authorizations, strong analytical and problem-solving abilities, excellent communication and customer service skills, attention to detail, and ability to multitask in a dynamic environment.
• Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Required Equipment: Windows 10/11 PC (Intel i5/AMD Ryzen 5+, 8 GB RAM, 256 GB SSD), webcam, noise-canceling headset (no Mac or Chromebooks)

Benefits:

• Competitive pay and growth opportunities.
• Fully remote with flexible scheduling.
• DailyPay for daily wage access.
• Comprehensive benefits (medical, dental, vision, disability, life insurance) after 90 days.
• Full-time Benefits after 1 Year: 401(k) with company match.

Work Schedule:

• Full-time, 40 hours/week
• Training typically lasts two weeks, with sessions held Monday to Friday, 10 AM to 6 PM Eastern Time (ET). After training, you will be assigned a fixed schedule, which will remain consistent unless there are changes to business needs or personal requirements. 
• Employees work 8-hour shifts between 12 PM and 10 PM ET Monday through Friday, with a requirement to work one weekend day per week during the same hours.

Ready to Join Us?

If you're detail-oriented and solution-driven with strong communication skills, we encourage you to apply now! Our 3-minute, mobile-friendly application process is quick and easy. We look forward to hearing from you!

Offer of employment is conditioned upon passing a background check.