Support the General Manager with daily dispatching, appointment scheduling, groomer coordination, and client communications for the mobile grooming team. Follow up with leads and clients, book and confirm appointments, maintain accurate records, and assist with rebooking.
Benefits:
401(k)
Bonus based on performance
Training & development
Bark & Mane Mobile Pet Grooming is looking for an organized, dependable Dispatching Assistant to support the General Manager and our North Central Naples and Bonita Springs team. This role helps coordinate daily scheduling, client communication, and lead follow-up for our mobile grooming team.
Responsibilities
Assist the General Manager with daily dispatching and scheduling
Reach out promptly to new leads by phone, text, and online platforms
Answer questions, follow up with prospective clients, and convert leads into booked appointments while meeting the company’s expected conversion rate
Gather client and pet details and help schedule grooming appointments
Update appointment information and client records in our scheduling system
Help coordinate groomer schedules, service areas, and travel time
Send appointment confirmations and updates
Follow up with clients after appointments and help with rebooking
Keep accurate notes and share important pet or appointment details
Attend occasional company events
Required qualifications
Previous experience in the pet grooming industry
Knowledge of dog and cat breeds and common grooming services
Customer service background
Reliability and excellent communication skills are essential
Strong organization and attention to detail
Comfortable using computers, scheduling systems, email, and text
Able to manage changing priorities professionally
Valid driver’s license and reliable transportation
Reliable internet and a quiet place to work
Able to complete 2–3 months of in-person training in Cape Coral to learn our systems and business
A plus
Knowledge of the Naples and Bonita Springs area
Position details
Full-time position supporting our North Central Naples and Bonita Springs service area
Remote after successful completion of the initial in-person training
Compensation based on experience
Start date to be determined
Drug test and criminal background check will be conducted
To apply, please send your résumé and a brief note about your grooming industry and customer service experience
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Marketing Manager
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