Remote Customer Experience Coordinator

Remote Customer Experience Coordinator Company: 3 Dots Job Type: Full-Time or Part-Time Work Arrangement: Remote About 3 Dots 3 Dots is an event and travel agency specializing in personalized travel arrangements, hospitality services, and memorable experiences. We assist individuals, families, groups, and organizations with hotels, resorts, cruises, transportation, activities, excursions, group travel, and event coordination. Our goal is to provide dependable customer service while making the planning process organized, efficient, and enjoyable. About the Role 3 Dots is seeking a Remote Customer Experience Coordinator to help clients with travel, hospitality, event, and service-related requests. This is a customer-focused coordination position for someone who enjoys communicating with people, answering questions, organizing information, and making sure client needs are handled from the initial request through completion. Candidates with customer service, hospitality, hotel, travel, reservations, retail, events, administrative, or client support experience are encouraged to apply. Previous industry experience is helpful but not required. Responsibilities Communicate with clients by phone, email, and online platforms Respond to customer questions and service requests Provide friendly, professional, and timely customer support Assist with travel, hospitality, and event planning Research hotels, resorts, cruises, transportation, activities, excursions, and other services Help organize client preferences, reservations, itineraries, and schedules Assist with group travel and event-related coordination Provide information and recommendations based on client needs Communicate with hotels, resorts, cruise providers, activity providers, and other vendors Coordinate information between clients and service providers Follow up with clients regarding questions, requests, and outstanding details Maintain accurate client records and planning information Track multiple requests, deadlines, and follow-up items Assist with general administrative and coordination tasks Help ensure clients receive consistent and responsive service throughout the planning process Qualifications Strong written and verbal communication skills Friendly, professional, and customer-focused approach Excellent organization and attention to detail Ability to manage multiple tasks and priorities Comfortable communicating by phone, email, and online platforms Basic computer skills and ability to learn new software Dependable and responsive Comfortable working independently in a remote environment Interest in customer service, hospitality, travel, or events Previous experience in customer service, hospitality, hotels, resorts, reservations, travel, retail, events, administration, or client services is a plus but not required What We Offer Remote work environment Full-time and part-time opportunities Training and ongoing support Flexible scheduling options Opportunity to develop customer service and client coordination skills Experience across travel, hospitality, events, and customer experience Exposure to hotels, resorts, cruises, destinations, activities, and events Who We're Looking For We're looking for someone who is personable, dependable, organized, and enjoys helping people. This position can be a great fit for someone coming from customer service, hospitality, hotels, resorts, retail, reservations, travel, events, administrative support, or client services. If you enjoy working with people, solving problems, coordinating details, and creating a positive customer experience, we encourage you to apply.