Regional Solutions Engineer, Northeast
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AI Summary
Eaton’s ES AMER NAS division is currently seeking a Regional Solutions Engineer, Northeast. This remote role requires the candidate to live in a major U.S. city in the Northeast Region with access to a major airport. Travel for this role is approximately 25% of the time.
What you’ll do:
Job Summary
The Regional Solutions Engineer will be responsible for providing presales application & technical support of the entire CPDI portfolio for field sales, partners, and end users in territory. The role will regionally align with field sales by traveling in-market for customer visits, conduct trainings for strategic partners, and provide techincal expertise at trade shows. The achievement of assigned key performance indicators, pipeline management, superior customer engagement, and providing maximum regional coverage and market penetration will be key to this role.
This role will partner with Solutions Architects for product-specific technical escalations, and Pre-Sales Engineers for channel-specific projects where the end user is located in territory.
Job Responsibilities
• Provide general pre-sales application and technical support, and product guidance of all CPDI products for customers, end users, field sales, distributors and resellers within their region
• Deliver exceptional service as the main point of customer contact through a positive attitude, high availability, accuracy, and responsiveness.
• Partner with field sales to support and influence designated sales goals with both inside and outside engineering support by traveling in-market where applicable to perform customer onsites, attend trade shows, or conduct partner trainings
• Analyze customer power systems and load requirements, interpret customer specifications, drawings, and schematics to select appropriate units for customer applications and build/validate Bill of Material.
• Cross reference competitive product
• Escalate appropriately to Solutions Architects
• Provide quotations per customer requirements according to channel pricing procedures
• Administer pricing programs such as deal registrations and special discounts
• Profile sales opportunities and communicate leads to field sales organization and Solutions Architects accordingly
• Manage assigned territory pipeline to optimize large project support and maximize win-rate
• Provide single point of customer contact, owning the project from inception to implementation
• Develop and maintain customer relationships through excellent customer service skills
• Manage daily phone, email, and chat volume to support internal and external customers
• Communicate regularly with the field sales organization to share and influence business intelligence
• Proactively communicate voice of customer feedback to Solutions Architects
• Travel in territory (up to 25 %) to perform IT assessments, partner trainings & trade shows
Qualifications:
Basic Qualifications:
- Bachelor's Degree from an accredited institution
- Minimum of 3 years of professional experience in sales, customer support, marketing, or engineering
- Must possess a valid and unrestricted driver’s license
- Must reside in a major U.S. city in the Northeast Region with access to a major airport
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
Preferred Qualifications:
- Understand and apply electrical standards (UL, NEMA, IEC, etc.)
- Ability to learn and demonstrate comprehensive knowledge of CPDI products and competitive products
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
The compensation range for this full-time position includes base pay and target sales performance incentive. This position has a target total compensation range of $107,250 - $157,300
Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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