Regional Operations Mgr
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AI Summary
Electrify America is committed to revolutionizing the way people charge. As the country's largest open DC fast charging network, Electrify America is actively contributing to electrifying mobility today and building a more sustainable future.
At Electrify America, we value innovation, collaboration, and a commitment to sustainability. We strive to establish a diverse and inclusive workplace where employees can develop personally and professionally. As a team member at this rapidly growing company, you can work on state-of-the-art technology and join a team making a significant impact in the world. If you're interested in joining a dynamic, innovative company, Electrify America is a place where you can learn, grow, and make a difference!
Brief Role Description
The Regional Operations Manager is responsible for end-to-end operational performance of Electrify America and Electrify Canada charging sites across an assigned region. This includes direct ownership of site performance as well as day-to-day coordination and support of Specialists to ensure efficient network operations.
The role drives site performance by maximizing charger availability, throughput, and customer experience, while minimizing operational costs through effective vendor management, technician utilization, and strong service provider accountability. The position supports site-level financial performance by leveraging data, tools, and cross-functional collaboration to make timely and effective operational decisions. The role proactively identifies trends, addresses root causes, and partners with internal teams to resolve outages and improve performance.
The role collaborates cross-functionally to identify and implement process improvements that enhance efficiency and overall network performance, while helping ensure a seamless charging experience for customers.
Possible Tasks within this Role
- Site Operations Management (75%)
- Own end-to-end operational performance of assigned Electrify America and Electrify Canada sites post-construction
- Maximize charger availability, throughput, and overall site quality to drive revenue and customer satisfaction
- Control operating costs through effective technician utilization, vendor selection, and performance management
- Use data and operational tools to quickly identify, prioritize, and resolve site issues
- Partner with Network Specialists to escalate critical issues, coordinate cross-functional support, and drive timely resolution to minimize operational impact and improve customer experience.
- Oversee site commissioning to ensure timely delivery and strong post-launch performance
- Ensure sites remain compliant, well-maintained, and visually appealing, including preventative maintenance
- Manage scopes of work, dispatch field resources, and ensure timely follow-through on identified issues
- Prioritize and route maintenance activities to improve uptime and optimize cost
- Lead resolution of outages and site issues by coordinating with internal teams and external partners
- Identify trends and address root causes to prevent repeat issues
- Act as the primary owner for site-related matters including violations, inspections, upgrades, relocations, and decommissioning
- Process Improvement (25%)
- Identify and implement process improvements to increase operational efficiency, consistency, and scalability
Qualification requirements
Years of Relevant Experience:
- 7+ years of relevant experience
Education (Required):
- Associates degree or equivalent experience
Education (Desired)
- Electrical Trade
- Engineering Education
Skills:
- Team management in a fast-paced high-tech environment.
- Electrical Troubleshooting
- Communication skills – interpersonal, oral and written
- Vendor management against deliverables
- Analytical and conceptual thinking – using logic and reason, creative and strategic
- Integration – joining people, processes or systems
- Influencing and negotiation skills
- Problem solving
- Resource management
- Budgeting
- Strong computer and software skills
Specialized Skills (Required):
- Project and Program management
- Prior service operation or field operations experience
- Working knowledge of electrical device function to be able to diagnose and troubleshoot issues with assets
- Incident and escalation management
- Data analysis and trend identification
Specialized Skills (Desired):
- EV Industry experience
- Experience reviewing hardware log files to diagnose issues
- PMP or CAPM
Work Flexibility:
- Able to maintain flexible schedule and hours to meet business needs
- Able to travel as required
Electrify America, LLC is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.
This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.
Electrify America endeavors to make www.electrifyamerica.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@electrifyamerica.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Salary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications.
In the state of California, the salary range is $87,900 – 185,300.
In the state of Colorado, the salary range is $87,900 – 155,400.
In the state of Washington, the salary range is $87,900 – 155,400.
In New York City, the salary range is $132,400 – 185,300.
In Westchester County, the salary range is $111,000 – 177,600.
In the state of Rhode Island, the salary range is $87,900 – 155,400.
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