Regional Manager – Senior Care

Quality Moments Behavioral Health Services

Regional Manager – Senior Care

Reports to: Monica Winkler

Quality Moments Behavioral Health Services is seeking an experienced, energetic, and relationship-focused Regional Manager – Senior Care to oversee and support our behavioral health services within skilled nursing and senior care facilities.

This leadership position is ideal for someone who enjoys managing people, building strong facility partnerships, solving problems, and ensuring excellent service delivery. The Regional Manager will serve as a key connection between our Senior Care team, facility leadership, and Quality Moments administration.

Position Overview

The Regional Manager is responsible for the day-to-day oversight and success of assigned Senior Care locations. This position will supervise and support Quality Moments team members working within skilled nursing facilities while maintaining strong relationships with facility administrators, social services, nursing leadership, and other key partners. 

The Regional Manager will work closely with and report to Monica Winkler, Director of Operations, to ensure facilities are appropriately staffed, services are being delivered consistently, documentation and productivity expectations are met, and concerns are identified and resolved quickly.

Key Responsibilities

• Provide leadership, supervision, coaching, and ongoing support to Senior Care team members within the assigned region.
• Maintain regular communication with facility administrators, Directors of Nursing, social services staff, and other facility leadership.
• Visit assigned facilities routinely to assess service quality, employee performance, facility satisfaction, and opportunities for improvement.
• Ensure Quality Moments staff maintain a professional and positive presence within each facility.
• Monitor staffing, scheduling, attendance, productivity, caseloads, and service delivery.
• Assist with onboarding and successful implementation of services at new Senior Care facilities.
• Identify staffing needs and work collaboratively with leadership and recruiting to maintain appropriate coverage.
• Address employee performance concerns promptly and professionally.
• Monitor client engagement and ensure residents are receiving appropriate and consistent behavioral health services.
• Assist staff with operational barriers and escalate clinical, compliance, or administrative concerns when appropriate.
• Ensure employees follow Quality Moments policies, procedures, documentation requirements, and facility expectations.
• Monitor facility satisfaction and respond quickly when concerns or service issues arise.
• Build strong relationships that support client outcomes, facility retention, and continued organizational growth.
• Participate in leadership meetings, trainings, and operational initiatives.
• Travel throughout the assigned region as necessary to support facilities and employees.

What We Are Looking For

The successful candidate will be a visible and engaged leader who understands that strong Senior Care programs depend on both excellent resident services and excellent facility relationships.

Candidates should demonstrate:

• Strong leadership and supervisory skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple facilities, employees, priorities, and deadlines.
• Strong organizational and problem-solving skills.
• Ability to address difficult situations professionally and confidently.
• Dependability, accountability, and follow-through.
• Comfort working independently while remaining highly connected to the leadership team.
• Ability and willingness to travel regularly throughout the assigned region.
• Experience in behavioral health, healthcare, skilled nursing, senior care, social services, or a related field is strongly preferred.
• Previous management or supervisory experience is preferred.

Why Quality Moments?

At Quality Moments, we believe No One Walks Alone. Our Senior Care program brings behavioral health support directly to residents where they live while developing meaningful partnerships with the facilities that care for them every day.

Our Regional Managers play an important leadership role in that mission. You will have the opportunity to support employees, strengthen facility relationships, improve services for residents, and directly contribute to the continued growth of our Senior Care division.

If you are a strong leader who enjoys developing people, building relationships, and making sure clients and facilities receive exceptional service, we would love to hear from you. Join Quality Moments Behavioral Health Services and help us continue to make every moment matter.