Regional Admissions Director-Specialty

Regional Admissions Director - Specialty

Location: Remote with typical hours of 7am-7pm Central

About the Role 

As one of the nation's leaders in treating individuals with co-occurring mood, addiction, eating disorders, and trauma, Acadia Healthcare places a strong emphasis on our admissions & intake functions to allow us to help every possible person in need. To this end, Acadia Healthcare is currently interested in hearing from dynamic results driven candidates who may be a fit for the Regional Admissions Director position.

The Regional Admissions Director will be responsible for directing and delivering client-centered admissions services, including handling of client inquiries, converting inquiries to admissions, and ensuring a smooth, efficient admission process for new patients.  The Regional Director of Admissions will aid in the development of staff and department processes to ensure effective coordination, communication, and quality of functions.

Our Mission

Acadia Healthcare’s purpose is to Lead Care With Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

Compensation & Benefits

We value your expertise and dedication—and we invest in your success.

• Competitive Base Salary commensurate with experience
• Bonus eligible
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and recognized holidays
• Company-paid Basic Life and AD&D Insurance
• Employee Assistance Program (EAP) and mental wellness resources
• Opportunities for professional growth and advancement within Acadia’s nationwide network

Essential Functions

• Meeting or exceeding the facility’s admissions-related performance goals, including ADC, number of admissions, conversion rate, client service productivity and admissions staff engagement
• Meeting or exceeding individual admissions related goals
• Building and managing an effective, high-performing admissions team
• Coaching and developing individual team members to improve their ability to handle and convert inquiry calls
• The development and oversight of admissions-related processes, systems and reporting in accordance with facility needs and company standards and best practices
• Building and maintaining relationships with key stakeholders within and outside the organization including facility management and staff, marketers, Admissions Support Center (ASC) leadership and staff and selected referents
• Ensuring sound financial arrangements and families and collecting out-of-pocket fees
• Participating in Acadia initiatives to improve admissions capabilities and define standards and best practices
• Escalating issues to the VP of Admissions when appropriate

Other Functions

Build and Manage Admissions Team

Build and manage an effective, high-performing intake team by:

• Working to translate facility objectives into specific goals, priorities, and actions for the admissions team
• Engage and inspire staff to exceed goals via clear, transparent communication and effective one-on-one and team interactions
• Hire and develop new ACs

Coach Admissions Staff

Coach and develop admissions staff to become more effective in their ability to convert inquiries and provide outstanding customer service by:

• Listening to inquiry calls and review call notes/inquiry records to identify strengths, areas needing improvement and other coaching points
• Reviewing admissions staff performance data (e.g. conversion rates, time per call, calls per advisor) to identify areas for improvement
• Conducting regular coaching and feedback sessions with admissions staff to improve their ability to handle and close inquiry calls
• Conducting regular staff meetings and team building exercises

Facilitate day-to-day Operations

Provide key support in the improvement of admissions-related processes, systems, and reporting by:

• Ensuring that daily/weekly/monthly inquiry volume targets are being met; initiate outreach to marketers and the ASC; lead team on conducting outbound calls to referents and call backs on old inquiries; and undertake other actions to help generate inquiries as needed
• Ensuring inquiry calls are followed up on in a timely way and are worked to the close with a constant sense of urgency
• Monitoring admissions staff productivity and performance (e.g. inquiries per staff, conversion rates, time to close) via CRM and make adjustments to processes, schedule and workload to ensure the admissions team is meeting customer service and goals
• Using CRM reports and dashboards, and other data, to monitor progress and identify issues needing corrective action
• Regularly review and assess processes to identify areas of need or redundancy

Continuous Improvement

Participate in Facility/Acadia initiatives to define standards and best practices and improve admissions capabilities by:

• Regularly analyze inquiry sources data and provide updates to leadership
• Contributing to requests for information and assistance on special projects
• Seeking and sharing ideas for process and service improvement with other admissions teams
• Driving adoption of standards and best practices within facility

Standard Expectations

• Goal and outcome oriented with an intensive drive to succeed
• High energy level
• Proven leadership ability
• Able to work under intense pressure, to juggle multiple tasks and people while remaining calm
• Mature; able to set a professional tone that others follow
• Personable and able to empathize with others
• General business acumen
• Ability to lead and engage a team
• Ability to drive operational excellence through employee engagement and continuous improvement
• Ability to build internal and external relationships to drive admissions and improve performance
• Ability to drive sales through the application of sales tools and management processes
• Knowledge of sales processes, techniques and tools
• Familiarity with behavioral health issues and services
• Solid understanding of financial principles and insurance reimbursement practices
• Knowledge and proficiency with Salesforce.com (or other CRM application), Concur, and MS Office application.
• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor's Degree is preferred
• 3+ years of experience working in healthcare admissions is preferred
• Working knowledge of trends and best practices within commercial managed care industry highly preferred

Supervisory Requirements

• Supervises team of employees

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

AHCORP

#LI-JS1