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AI Summary
The RCM Customer Service Representative handles high-volume patient calls regarding billing statements and internal billing questions. They are responsible for processing payments and identifying posting trends to reduce erroneous statements.
ABOUT US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 55 clinics and 5 surgery centers, led by 110 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
JOB SUMMARY: The RCM Customer Service Representative is responsible for assisting with patient statement and internal billing questions. This position is also responsible for supporting the RCM CSR team with day-to-day challenges, and meeting productivity goals.
Essential Job Functions:
- Answer high volume of patient calls
- Answer day-to-day questions and provide support to patients and team members
- Ensure patient understands the statement and assist with taking payment
- Follow up timely on internal and external correspondence
- Identify and provide feedback on areas of opportunities
- Identify and escalate posting trends that affect our patient's receiving an erroneous statement
- Maintain CSR goals set by management
- Other duties as assigned by your manager
COMPETENCIES:
- Outstanding communications skills, both written and oral
- Experience in healthcare, at least one year
- Attention to detail, and flexible work style
- Must be team player
- Excellent customer service skills. Both external and internal
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalency is required
POSITION TYPE AND EXPECTED HOURS OF WORK:
- This is a full-time remote position.
- Location: Remote in AL, FL, GA, IL, IN, MI, MO, NC, OH, PA, SC, TN, TX, VA
- The hours required are Monday – Friday 8am – 5pm EST
- Travel to other locations as necessary
BENEFITS:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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