US Eye

The Senior RCM Business Analyst optimizes operational efficiency and financial performance by leading transformation initiatives and process reengineering within Revenue Cycle Management. Responsibilities include documenting workflows, analyzing AR metrics, managing projects, and providing technical support for automation tools.

The representative acts as the first point-of-contact for patients, managing high-volume incoming calls and appointment requests. They are responsible for accurately scheduling appointments and maintaining patient records within the practice management system.

The RCM Customer Service Representative assists patients with billing inquiries, statement explanations, and payment processing. They also support the team by identifying posting trends and maintaining productivity goals.

The specialist is responsible for reviewing and validating daily charges against documentation within the NextGen platform, utilizing RCx Rules to ensure accuracy and compliance before claim submission. This role also involves extensive collaboration with providers and coding teams to resolve inconsistencies, prevent revenue loss, and support system workflows.