The RCM Customer Service Representative handles high-volume patient calls regarding billing statements and internal billing questions. They are responsible for processing payments and identifying posting trends to reduce erroneous statements.
US Eye
4 Remote Job Openings at US Eye
The Senior RCM Business Analyst optimizes operational efficiency and financial performance by leading transformation initiatives and process reengineering within Revenue Cycle Management. Responsibilities include documenting workflows, analyzing AR metrics, managing projects, and providing technical support for automation tools.
The RCM Customer Service Representative assists patients with billing inquiries, statement explanations, and payment processing. They also support the team by identifying posting trends and maintaining productivity goals.
The specialist is responsible for reviewing and validating daily charges against documentation within the NextGen platform, utilizing RCx Rules to ensure accuracy and compliance before claim submission. This role also involves extensive collaboration with providers and coding teams to resolve inconsistencies, prevent revenue loss, and support system workflows.
