Quality Control Auditor

Overview

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands.  We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable. 

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

• Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments. 

Overview & Position Summary

This position is responsible for performing quality control reviews of loan files to ensure accuracy, completeness, and adherence to regulatory, agency, and company requirements. This role applies established QC procedures to identify defects, document findings, and support corrective actions that strengthen loan quality. This position collaborates with internal partners to clarify issues, support the resolution of findings, and contribute to overall lending compliance and risk mitigation.

Primary Responsibilities

• Conduct quality control audits on loan files in accordance with company, regulatory, and investor guidelines.
• Review documentation for accuracy, completeness, and adherence to established procedures.
• Identify defects, inconsistencies, and potential compliance issues, documenting results clearly and accurately.
• Analyze difficult issues, drawing on prior experience and established procedures to determine appropriate classification and recommendations.
• Communicate audit findings and provide clarification to internal partners within the lending function.
• Support the team in resolving questions regarding QC procedures, documentation, or loan file requirements.
• Assist in trend monitoring and contribute observations that support process improvements.
• Maintain accurate records of audit outcomes and ensure timely completion of assigned reviews.
• May provide guidance or assistance to entry-level team members or colleagues learning QC processes.
• Support adherence to internal policies, quality expectations, and documentation standards.

Education & Experience

Required:

• Minimum of 2 years of relevant professional experience in quality control, auditing, compliance, risk management, or consumer lending operations
• Bachelor’s degree in Business, Finance, Accounting, Risk Management, or a related field (or equivalent experience, e.g., 6–8 years)
• Experience reviewing files, processes, or documentation for accuracy, compliance, and adherence to policies and regulatory requirements

Preferred:

• Experience with agency/investor guidelines (e.g., FNMA, FHLMC, FHA, VA).
• Familiarity with QC systems, LOS platforms, or audit tools.
• Exposure to regulatory or compliance processes within mortgage operations.

Skills & Competencies

• Broad knowledge of mortgage processes, documentation, and QC practices.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to interpret and apply policies, procedures, and compliance standards.
• Effective verbal and written communication skills.
• Ability to work under moderate supervision while managing assigned workload.
• Proficiency with LOS systems, QC platforms, and audit documentation tools.
• Strong organizational and time-management skills.
• Ability to collaborate with team members and internal partners.
• Sound judgment in identifying and classifying defects.
• Commitment to accuracy and quality assurance.

Working Conditions

Work is performed in a general office or remote-office environment using computers, QC and LOS systems, and communication tools. Workload may vary based on review cycles, production volume, and audit schedules. Limited travel may be required for team meetings or training.

Physical Requirements

• Ability to sit for extended periods while reviewing digital or physical loan files.
• Frequent use of computers, audit systems, and communication tools.
• Ability to lift and carry light materials such as documents or file packets.
• Ability to move within office environments for collaboration or meetings.
• Ability to maintain accuracy and focus when performing detailed review work.

Compensation

· Base Salary: $65,000-$75,000

· FLSA Status: Non-Exempt

· Bonus Type: Year-end Discretionary

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families: 

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available. 
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.