Quality Analyst & Trainer for Home Health

This is a remote office opportunity. We are looking for a Quality Analyst & Trainer who is a licensed RN with strong organizational skills and a proactive, self-motivated attitude.  The Quality Analyst & Trainer oversees work performed by the home health clinical audit program to ensure that EXL’s standard of accuracy is met. The analyst undertakes quality review of random and targeted clinical coding audits, involving and consulting with clinical auditors, clinicians, and managers to enhance the accuracy and completeness of audits performed. Additionally, the analyst develops audit feedback sessions to all staff from routine internal audit, identifying general training trends and requirements. The ideal candidate should possess both home health expertise and prior experience in auditing. 

• Salary Range: $60,100 – $98,700
• Location: 100% Remote (U.S.-based)
• Up to 10% annual travel (for team meetings and limited client onsite engagements.)

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Responsibilities

• Responsible for reviewing the accuracy and consistency of clinical auditors to ensure audits are appropriately marked for findings and no findings
• Assist in mentoring clinical auditors
• Recommend process changes to improve quality and performance
• Provide root cause analysis on errors
• Provide updates to training and user manuals
• Communicate with peers and management
• Performance Management: achieves productivity and quality goals
• Teamwork: responds timely to emails and meeting requests; actively participates in discussions, providing suggestions of improvement or volunteers when needed
• Continuous Improvement/Education actively participates with team to ensure alignment and sustained results; attends training (assigned or self-initiated) to improve performance or capitalize on new overpayment trends; keeps up with CMS, OIG, and other publications related to our business
• Will perform other duties as assigned

Qualifications

• Registered Nurse with a license in good standing in the state that you reside
• 7 years home health experience
• Previous auditing experience
• OASIS certification and/or coding certification preferred but not mandatory

Knowledge and Skills:

• Experience, or equivalent, coding or auditing of Home Health OASIS and non-OASIS claims
• Ability to review SOC/ROC/Recert assessments to ensure appropriateness, completeness, and compliance with federal and state regulations and organization policy
• Ability to ensure appropriate ICD-10 coding and sequencing as it relates to the patient’s medical condition
• Knowledge of CMS/Chapter 7 Home Health Coverage Guidelines, National Coverage Guidelines, and HH PPS Reimbursement
• Ability to pinpoint, extract, and use record information to cite issues related to the overpayment
• Assists the program/team in returning client overpayments and achieving internal revenue goals 
• Superior clinical auditing and monitoring skills
• Excellent decision-making skills and sound judgement
• Thorough understanding of medical terminology and human physiology
• Strong technical knowledge and ability to learn new systems quickly
• Excellent verbal and written communication skills
• Ability to mentor and instruct through audits
• Strong organizational skills and high attention to detail
• Demonstrated flexibility and adaptability
• Ability to work in a team environment and independently as needed
• Working knowledge of Microsoft Excel

What We Offer You:

• A fast-paced, innovative environment with a team of sharp, driven professionals
• Remote work flexibility and a chance to impact healthcare delivery nationwide
• Opportunities for growth and mentorship through our structured coaching program
• A collaborative culture where your ideas and insights are valued
• Real opportunities for advancement—your future here is what you make it!

At EXL Health, you’ll not only do meaningful work—you’ll grow your career, expand your skills, and be part of a team that values your contribution.

Ready to take your career to the next level? Apply today!

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.